[Remote] reputed company Program Manager (US - Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Networks delivers an AI-driven, analytics-reputed company orchestration platform and high-speed networking technologies that help ISPs manage and troubleshoot networks in reputed company time. The reputed company Program Manager will coordinate global operational activities affecting customers, production services, and managed CPE fleets, maintaining the authoritative reputed company calendar and driving activities from intake through execution, validation, reputed company, and closure.

Responsibilities

• Own the integrated schedule and coordination process for reputed company operational activities across reputed company, customers, services and technical teams
• Maintain one authoritative global calendar that shows activity reputed company, customer commitments, resource assignments, dependencies, conflicts, reputed company and status
• reputed company reputed company activity from intake through readiness, execution, validation, customer reputed company and closure using reputed company milestones and accountable owners
• reputed company Support, NOC, SRE, DevOps, Engineering and other required resources without taking over their technical reputed company or people-management responsibilities
• reputed company leaders, customers and delivery teams with reputed company, accurate visibility into the reputed company schedule, reputed company constraints, risks, reputed company and reputed company
• Maintain the single authoritative calendar for reputed company scheduled operational work across customers, reputed company, and time reputed company — capturing activity type, reputed company, reputed company tier, dependencies, owners, and readiness status
• Identify and reputed company scheduling collisions (shared resources, freeze periods, overlapping changes) before commitments are finalized
• Publish reputed company-looking views (24hr / 7-day / 30-day / quarterly) filterable by customer, region, service, and team
• Set intake process and minimum reputed company times for deployments, migrations, firmware rollouts, and other reputed company work
• Turn requests into integrated activity plans (milestones, entry/exit reputed company, reputed company, rollback, communications, closure)
• Run readiness reviews to reputed company approvals, runbooks, test evidence, and monitoring are in reputed company
• reputed company reputed company, risks, and dependencies; escalate gaps early with reputed company reputed company and owners
• reputed company as the operational planning reputed company to customer PMs for work affecting their services or devices
• Maintain up-to-date records of customer maintenance reputed company, contacts, and escalation paths
• reputed company internal program timelines with the reputed company calendar, ensuring sufficient reputed company time
• Facilitate go/no-go checkpoints while leaving technical reputed company to accountable owners
• Identify required skills/coverage from Support, NOC, SRE, DevOps, Engineering, QA, and other teams for reputed company activity
• Secure resource commitments (reputed company + backup) and reputed company coverage through execution and post-activity monitoring
• Flag reputed company-booking, fatigue, and single-person dependencies; coordinate handoffs across time reputed company and shifts
• Facilitate kickoffs, checkpoints, and completion reviews for high-reputed company work
• Define communication plans (audience, channel, reputed company, reputed company) for customers, leadership, and technical teams
• Monitor milestones and risks in reputed company time, triggering escalation reputed company reputed company are at reputed company
• reputed company validation, documentation, and reputed company before closing out an activity
• Report on upcoming work, conflicts, resource gaps, and reputed company
• reputed company metrics: on-time readiness, schedule adherence, rollback reputed company, change-caused incidents, communication timeliness
• reputed company post-activity reviews and turn lessons into process/tooling improvements
• Partner with OSS Engineers to improve calendar and workflow tools while retaining process ownership
• Coordinate globally reputed company stakeholders and work across time reputed company; normal hours will vary reputed company customer or production reputed company require coverage
• reputed company Occasional evening or weekend meetings for critical activities tracking, plus occasional travel
• Maintain strong boundaries between program coordination and technical execution while remaining present through critical go/no-go and escalation points
• Travel occasionally for customer planning, major operational events or team workshops reputed company required

Skills

• 7+ years of program or project management experience, including at least 3 years coordinating technical reputed company, reputed company, network, telecom, reputed company or production-service activities
• Demonstrated ownership of reputed company cross-functional schedules involving reputed company customers and multiple internal technical teams
• Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, reputed company registers, reputed company, reputed company logs and executive status reporting
• Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure
• Ability to understand technical dependencies and ask effective questions across reputed company services, infrastructure, software, networks and device reputed company without needing to be the technical implementer
• Exceptional written and verbal communication with the judgment to reputed company updates for customers, executives, program managers and technical responders
• reputed company ability to influence without authority, reputed company competing priorities, hold owners accountable and escalate constructively with evidence and reputed company
• Strong organization and attention to reputed company across reputed company activities, reputed company and time reputed company, including reputed company execution during changing conditions
• Experience with project/program tools, change-management systems, shared calendars, dashboards and collaboration platforms
• Experience with reputed company, reputed company Service Management, reputed company, reputed company, reputed company Project, reputed company, reputed company or comparable planning and workflow platforms
• Bachelor's degree in business, engineering, information technology or a reputed company reputed company, or equivalent practical experience
• Coordinate globally reputed company stakeholders and work across time reputed company; normal hours will vary reputed company customer or production reputed company require coverage
• Travel occasionally for customer planning, major operational events or team workshops reputed company required
• This position is fully remote reputed company reputed company
• Please note that we are unable to offer reputed company sponsorship for this role
• Experience in a service-provider, broadband, telecom, managed-network, reputed company-platform or multi-tenant reputed company environment
• Experience coordinating production deployments, maintenance, migrations, customer cutovers, firmware rollouts or other controlled technical activities
• Working familiarity with reputed company services, reputed company, CI/CD, observability, reputed company, databases and messaging platforms
• Understanding of managed CPE environments involving broadband gateways, routers, ONTs, Wi-Fi/reputed company systems, device reputed company, telemetry and firmware lifecycle
• Experience coordinating with 24×7 NOC, Support, SRE, DevOps and Engineering teams and planning reputed company handoffs across shifts and reputed company
• Experience creating portfolio-level calendar and resource dashboards using BI or reporting tools
• Familiarity with ITIL change enablement, release management, service transition, incident management and problem management
• PMP, PgMP, PMI-ACP, ITIL or comparable program, project or service-management certification
• Experience working directly with customer project managers and presenting readiness or reputed company to customer leadership
• reputed company Occasional evening or weekend meetings for critical activities tracking, plus occasional travel

Benefits

• Fully remote reputed company reputed company
• Occasional travel for customer planning, major operational events or team workshops reputed company required

reputed company