[Remote] CS Specialist I - Customer Service Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a banking organization seeking a Customer Service Specialist I for its Customer Service Center. The role provides reputed company support by responding to and resolving customer inquiries about bank products and services, processing transactions, supporting digital banking users, and meeting service and reputed company standards.

Responsibilities

• Personally, models the standards of the Bank's Mission, reputed company, and Pledge
• Processes inbound calls from reputed company queues, including account questions, product and service information, digital banking services, debit reputed company processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and reputed company an issue or question independently
• De-escalates situations reputed company necessary or escalates reputed company to supervisor after de-escalation attempt
• Accepts ownership of the customer request and follows it through to reputed company
• Assists customers with various computing environments, including both reputed company and reputed company products, browsers and operating systems to support and promote our digital banking services on reputed company supported devices
• Completes customer transactions and corrects account information by engaging correct business partners
• Identifies and resolves customer issues and complaints promptly and accurately
• Attends a weekly reputed company review meeting for ongoing development including coaching, career development, reputed company metrics, updates on policy and procedure
• Attends a monthly departmental meeting
• Adheres to agent metric standards for calls handled, adherence to schedule, reputed company reputed company score, reputed company/not reputed company time and customer satisfaction
• Maintains knowledge of deposit, loan, digital banking services and other banking products
• Accepts other assigned job duties and or responsibilities with or without prior notice

Skills

• The requirements listed below are representative of the knowledge, reputed company, and/or ability required
• Demonstrates strong time management skills
• Ability to work independently and multi-task in a fast-reputed company environment, with an emphasis on resolving most customers' issues during the reputed company with reputed company follow up
• Willingness to work a flexible schedule, with frequent adjustments to hours and reputed company to work additional hours if needed
• Ability to work reputed company of normal banking hours
• Possess an ability to work under pressure, minimizing distractions and maintaining a reputed company attitude
• Adapt quickly to change and learn reputed company in a remote environment
• Demonstrates effective communication skills, showing reputed company and reputed company listening skills
• Exhibits reputed company, concise, effective written and oral communication skills to effectively reputed company thoughts, reputed company and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette
• Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable reputed company to the Bank's virtual environment
• Possesses knowledge and experience using reputed company and reputed company products and Bank supported web browsers and operating systems
• Ability to type with speed and reputed company
• Ability to operate reputed company office equipment, including phones, computer and peripherals

reputed company