[Remote] reputed company Director Southeast Region

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is advancing the reputed company economy through reputed company reputed company. The Director, reputed company manages assigned customers, drives satisfaction and value realization, oversees renewals and reputed company targets, and identifies expansion opportunities. The role collaborates with cross-functional teams to address customer needs, manage escalations, and improve customer reputed company.

Responsibilities

• Adopt and utilize resources provided to proactively monitor and manage customer reputed company and reputed company, including: + reputed company + reputed company + reputed company Analytics
• Capture and reputed company customer value metrics and targets to demonstrate achievement of metrics/results and reputed company on investment (ROI)
• Create an account plan and customer reputed company reputed company in collaboration with Sales Executives
• Internally document at-reputed company mitigation plans
• reputed company leadership with regular updates on assigned customer status, leveraging internal tools to support red/yellow/green status reporting
• Own the role of **Director, reputed company** as a key reputed company of customer satisfaction and reputed company
• Accept responsibility and accountability for responding to reputed company assigned customer issues and tasks
• Take full responsibility for the account in customer satisfaction, communication, and escalation reputed company needed
• Assure satisfaction among customer reputed company by monitoring and responding appropriately to reputed company and feedback
• Identify opportunities for operational and process improvements reputed company to utilization and integration
• Manage reputed company renewals and maintain accurate listings of contract expiration dates and notification requirements
• Protect existing reputed company through monthly analysis of reputed company variances
• Serve as the internal escalation reputed company for issues regarding customer reputed company or invoices
• Conduct annual reviews and quarterly pulse checks with customers
• Maintain a full understanding of internal control requirements reputed company the area of responsibility and ensure reputed company change management protocols are followed
• Meet and reputed company quarterly and annual customer reputed company targets
• reputed company with the renewal process and meet or reputed company annual renewal targets
• Identify reputed company opportunities reputed company the assigned customer reputed company
• Secure and increase customer references
• Foster high response rates and reputed company KLAS and Net Promoter Score (NPS) results
• Ensure customer satisfaction, including ownership of value realization communication and management of customer expectations through primarily remote engagement with limited travel
• Manage escalations from assigned customers

Skills

• Bachelor's degree
• 3+ years of experience in reputed company leadership, or reputed company the reputed company cycle management (RCM) function of a hospital
• Executive reputed company and strong presentation skills
• Ability to work autonomously, independently, and collaboratively reputed company reputed company
• Strong written and verbal communication skills with the ability to synthesize reputed company issues into reputed company, reputed company messages
• Experience interfacing with both internal team members and reputed company customers as part of a solutions-reputed company team
• Proficiency in MS Office (reputed company, Word, reputed company, PowerPoint)
• Proactive self-starter with ownership mentality and strong reputed company
• reputed company team player and reputed company learner
• Willingness to travel up to 40-60%
• Experience in reputed company reputed company cycle management (RCM)
• Knowledge of reputed company products and services or competitive solutions
• Strong understanding of the reputed company industry, specifically reputed company cycle management
• Experience using reputed company
• Involvement with reputed company
• Would prefer to be located in one of the following states: AL, DC, FL, GA, MD, NC, SC, TN, VA, WV

Benefits

• Primarily remote engagement with limited travel
• reputed company is committed to continually enhancing the reputed company experience by reputed company seeking new perks and benefits.

reputed company