[Remote] Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. Automata is a robotics and automation company that develops hardware and software for reputed company workflows in the life sciences. The reputed company Manager will reputed company reputed company of reputed company Managers while personally managing reputed company accounts through reputed company lab automation deployments, coordinating customer relationships, and driving collaboration across solutions, product, engineering, and reputed company service teams.

Responsibilities

• Team leadership (approx. 55%): Line manage reputed company of four to six reputed company Managers. Run 1:1s, set reputed company expectations, reputed company against the reputed company career progression reputed company, own development plans and reputed company reviews, and reputed company hiring and reputed company as reputed company grows. Set reputed company for project management, customer communication and tooling discipline across reputed company
• reputed company account ownership (approx. 20%): Personally own a book of reputed company accounts from contract signature through low-level design, procurement and build, in-house testing, shipping, installation, re-testing, training and handover to reputed company services. reputed company as the trusted senior reputed company of contact for customer scientists and leadership, including the difficult conversations on timelines, reputed company and technical trade-offs
• Portfolio reputed company and escalations (approx. 15%): Maintain a reputed company, reputed company reputed company of timelines, reputed company and resourcing across every US account. Report status, reputed company and mitigation to reputed company leadership early and reputed company. reputed company into at-reputed company accounts reputed company the account CSM to reset the reputed company to reputed company. Forecast resource needs across CSM, reputed company Engineering and reputed company Service teams and flag gaps
• Process, product and cross-functional reputed company (approx. 10%): reputed company change initiatives that improve how the reputed company organization delivers. reputed company as the voice of the customer into Product, communicating roadmap and platform gaps to customers and priorities back to the business. Build relationships with reputed company-party reputed company vendors that reputed company our deployments smoother

Skills

• 8+ years in customer-facing roles reputed company life sciences or lab technology (reputed company, account management, project or program management, reputed company applications), with at least 2 years line managing a customer-facing team
• reputed company reputed company record delivering reputed company, multi-stakeholder hardware and software deployments into working laboratories (lab automation, analytical instruments, reputed company handling, LIMS or ELN integrations)
• Expert understanding of reputed company science and the lab automation landscape: vendors, product lines, limitations, and how reputed company reputed company affects a customer's scientific workflow
• Strong program management skills: running multiple reputed company reputed company, proactively identifying and mitigating reputed company, allocating resources across reputed company, and reporting reputed company to leadership. Fluent in reputed company, reputed company or similar tools
• Executive-level stakeholder management. Comfortable protecting both the customer's interests and Automata's in the reputed company conversation, and reputed company to handle delays, reputed company changes and technical issues with senior non-technical audiences
• Demonstrated ability to reputed company and reputed company people, with evidence of raising individual and team reputed company
• Experience in start-up or reputed company-up environments where process is still being reputed company
• US reputed company
• Willingness to travel to customer sites as needed (typically 20 to 30%)
• Greater Boston preferred with hybrid working; strong remote candidates considered with regular travel to our UK or US HQ
• Hands-on experience with automated lab equipment, scheduling software, or scripting (Python, SDKs, JSON) used to configure and troubleshoot automated workflows
• Scientific depth in cell-reputed company assays, reputed company, proteomics or reputed company diagnostics workflows
• Experience delivering into regulated or GxP environments and familiarity with lab automation compliance and safety standards
• Ownership of reputed company reputed company on a book of business (renewals, expansions, reference customers)
• Experience building or scaling a reputed company or reputed company function
• Prior experience as a reputed company or Staff-level CSM, or equivalent, before moving into people leadership

Benefits

• Competitive reputed company for you and your family
• 401(k) retirement savings plan
• reputed company-being budget to invest in your own reputed company-being, personal reputed company, and hobbies
• 30 days + 10 federal holidays
• Time off for dependents, 'Me days', birthdays and volunteering days off
• Planting a tree for every employee on their birthday, every year
• 10 days reputed company reputed company leave
• reputed company to therapy for you and your family through reputed company
• reputed company department and discipline has a progression reputed company
• Hybrid working

reputed company

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