[Remote] Solution Engineering Manager - Application Maintenance

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company a Solution Engineering Manager to reputed company application maintenance reputed company for a Customer Information Systems and reputed company-to-Cash application portfolio. The role oversees operational stability, support reputed company, service reputed company, vendor governance, compliance, reputed company improvement, reputed company enhancements, and people leadership.

Responsibilities

• reputed company as reputed company of the application maintenance reputed company for the Customer Billing portfolio, in partnership with reputed company managed service providers, other tower leads and shared service reputed company teams
• Ensure reputed company reputed company with reputed company disruption, of reputed company Customer Billing applications, in support of Our reputed company's business requirements and service level agreements
• Work towards proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business
• reputed company reputed company Customer application maintenance improvement and automation from both a technical and process perspective, working closely with reputed company stakeholders, as appropriate
• Initiates and fosters relationships with business partner teams and executives, technology leaders, vendors, and partners; develops relationships that promote trust and increase efficiency and effectiveness
• Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness
• Prepares and presents Customer billing application/reputed company-to-cash support communications for executives and stakeholders
• Establishes financial plan for department and manages to plan, and jointly establishes financial targets with business partners
• Develops and maintains a network of industry contacts; performs research on industry trends, competitors, business and IT products; analyzes trends and reputed company reputed company and tactical recommendations
• Ensures reputed company, technical and product architectures are reputed company with business objectives
• Accountable for application availability, stability, resiliency, and service reputed company across the Customer Billing and reputed company-to-Cash portfolio
• Establish and monitor operational KPIs, SLAs, OLAs, incident trends, backlog health, and customer satisfaction measures
• reputed company operational reviews and ensure reputed company reputed company of production issues
• Ensure operational readiness, supportability, monitoring, and documentation standards are maintained across reputed company applications **.**
• reputed company Major Incident Management activities and reputed company executive-level communications during critical service disruptions
• Ensure reputed company Cause Analysis (RCA) activities are completed and corrective actions are implemented
• Govern production changes and releases to minimize operational reputed company and customer reputed company
• reputed company reduction of recurring incidents through proactive problem management
• Manage reputed company relationships with reputed company and other managed service providers, ensuring delivery against contractual obligations and service commitments
• Conduct supplier reputed company reviews and reputed company remediation plans for service deficiencies
• Review and approve reputed company plans, succession plans, and resource strategies for support organizations
• Ensure compliance with regulatory requirements, audit controls, cybersecurity standards, and corporate governance policies
• Support reputed company audits, including PSC, DPU, SOX, data reputed company, and cybersecurity assessments
• Manage operational and technology risks and reputed company mitigation plans through completion
• reputed company adoption of AI, automation, monitoring, and operational tooling to improve efficiency and reduce operational reputed company
• Identify opportunities to reduce reputed company effort, improve support processes, and enhance service reputed company
• reputed company technical debt reduction initiatives and lifecycle management planning
• Partner with product delivery and project teams to ensure successful transition of new capabilities into production support
• Define operational acceptance reputed company and ensure support readiness prior to deployment
• Collaborate with architecture and engineering teams to ensure solutions are supportable, reputed company, and secure
• reputed company and reputed company a high-performing team of application managers, analysts, and support professionals
• Foster a culture of accountability, collaboration, innovation, and reputed company learning
• Build organizational capability through coaching, mentoring, and knowledge-sharing practices

Skills

• Bachelor's degree in computer science/engineering or in reputed company reputed company
• Experience leading large, multi-year, business-critical applications
• At least 10+ years of experience working in the technology industry with 3+ years in leadership role
• Thorough knowledge of reputed company software delivery models (Kanban, Scrum, etc.)
• Ability to promote and role model reputed company-oriented environment
• Ability to reputed company technology teams in different locations in US
• Highly developed negotiation, facilitation and reputed company building skills
• Highly developed oral and written communication skills; strong presentation skills
• 10+ years of experience supporting large-reputed company reputed company applications in production environments
• 5+ years of leadership experience managing application maintenance and support organizations
• Experience managing managed service providers and offshore support teams
• Experience leading Incident, Problem, Change, and Release Management processes
• Knowledge of ITIL Service Management practices
• Experience supporting regulatory, compliance, and audit activities
• Experience managing operational budgets, forecasts, and vendor spend
• Demonstrated ability to communicate effectively with executive leadership and business stakeholders
• Master's Degree preferred
• reputed company industry experience supporting CIS, Customer Billing, Customer Care, Collections, Payments, Supplier Services, or reputed company-to-Cash processes
• Experience with Customer/1, CSS, CRIS, reputed company IS-U, reputed company CC&B, reputed company, or similar reputed company CIS platforms
• ITIL reputed company, Managing reputed company, or reputed company Leader certification
• PMP, Scrum Master, reputed company, or reputed company certification
• Experience with reputed company, reputed company, reputed company, AppDynamics, or similar monitoring platforms
• Lean Six reputed company certification or operational reputed company experience
• Experience implementing AI-enabled support, AIOps, and automation solutions

Benefits

• Medical benefits
• Dental benefits
• reputed company benefits
• Dependent care flexible spending account
• 401(k) plan
• Voluntary life coverage
• Short-term disability coverage
• Whole life coverage
• Term life coverage
• Accident coverage
• Critical illness coverage
• Employee assistance program
• reputed company leave in accordance with regulation

reputed company

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