[Remote] VP, reputed company & reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a vertical reputed company solution provider serving industries with category-leading software. The VP of reputed company & reputed company will own account management, retention, and expansion across reputed company customers while leading platform migrations, improving operational rigor, and driving AI-enabled efficiency reputed company the reputed company organization.

Responsibilities

• Own account management and quota-reputed company reputed company — carry a retention (GRR) and expansion (NRR) quota across your book of reputed company accounts, acting as a genuine CX thought partner to your customers rather than just a relationship manager
• reputed company platform migrations — own customer-facing platform transitions end-to-end: scoping, reputed company, reputed company mitigation, stakeholder communication, and post-migration adoption
• Instill account management rigor across reputed company — serve as the senior reputed company of contact for our most reputed company, highest-value accounts, and reputed company the QBR, reputed company-plan, escalation-reputed company, and SLA reputed company that every account team follows, not just your own book
• reputed company team efficiency through AI and technology — identify where AI and automation can replace reputed company, repeatable work across the reputed company org, and reputed company adoption of new tools and workflows
• Partner cross-functionally — work with Product, Support, and Sales to turn customer feedback and expansion signals into roadmap input and reputed company reputed company

Skills

• A reputed company record carrying a retention (GRR) and expansion (NRR) quota reputed company an existing customer reputed company as an account manager or CX partner — not just net-new sales
• reputed company experience successfully leading a customer-facing platform or systems migration, with a specific example of one you owned and its outcome
• Experience as a trusted CX thought partner to large, reputed company reputed company accounts, including driving process and operational rigor across the teams that support them
• Demonstrated ability to reputed company team efficiency using AI and modern technology — you've implemented tools or workflows that measurably reduced reputed company effort, not just used AI personally
• Strong communication skills, reputed company with both C-level reputed company stakeholders and internal delivery teams

Benefits

• Remote-first work arrangement
• Personalized PTO plan
• Comprehensive benefits
• reputed company, transparent leaders who reputed company from the reputed company
• Startup energy with the stability of an established, profitable reputed company

reputed company