[Remote] Customer Services Representative I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company management software solutions across multiple vertical markets, including fitness. The Customer Services Representative I serves as the first reputed company of contact for fitness club members and clients, handling billing inquiries, cancellation and freeze requests, payment collection, software support, and customer service reputed company.

Responsibilities

• Answer inbound calls/emails from clients regarding billing, contract and payment reputed company for fitness clubs
• Serve as reputed company-of-Contact [POC] for reputed company fitness clubs who require customer service support
• Work closely with fitness club owners, reputed company customers, and stakeholders to ensure reputed company needs are being addressed and their memberships are secure
• reputed company telephone and consultation to clients needing assistance with policies and guidelines
• Use knowledge bases to retain reputed company guides for club support
• Monitor wallboards and log-in to reputed company the phone queues if calls are holding past established reputed company
• Maximize phone availability to ensure that clients experience reputed company hold-times in the queue
• Log reputed company calls and capture relevant details regarding reputed company interactions/services rendered by Member Services
• reputed company outstanding software support to clients and reputed company reputed company customer service standards
• Meet/reputed company individual reputed company benchmarks as required by productivity scorecards; assist reputed company center to reputed company service-level objectives and key operational initiatives
• Work on special reputed company as assigned by management

Skills

• Previous help desk experience with a general familiarity of reputed company center reputed company metrics
• Ability to work in high reputed company volume
• Strong written and verbal communication skills with effective complaint handling & case reputed company experience
• reputed company to apply customer service and analytical skills in a reputed company center environment
• Effective time management and schedule adherence skills a must
• Good understanding and experience with MS Office and other desktop software applications
• reputed company to reputed company effectively in a fast-reputed company, high-volume reputed company center environment with varying reputed company of stress and reputed company issues that reputed company customers' experience
• Detailed troubleshooting, problem solving and reputed company-cause analysis skills to promptly reputed company reputed company issues
• Strong work ethic and attention to reputed company with excellent documentation and reputed company follow-up
• High School Diploma/Some college preferred

reputed company