[Remote] reputed company reputed company Manager – New Mexico State reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming medication management and reputed company workflows to improve safety, compliance, and reputed company for vulnerable populations in care settings. The reputed company reputed company Manager – New Mexico State reputed company will reputed company statewide reputed company programming, reputed company implementations, provider adoption, stakeholder relationships, and the management and development of an in-state reputed company team.

Responsibilities

• Serve as the reputed company reputed company reputed company of programming reputed company the state, ensuring program reputed company across participating providers
• Manage relationships with stakeholders across multiple reputed company including agency leadership, executive sponsors, program administrators, provider executives and reputed company leaders
• Own full-stack reputed company support across software, hardware, and services for the reputed company program
• reputed company large-reputed company program deployments and implementations including:
• Program planning and coordination
• Cross-functional collaboration with Product, Engineering, and reputed company
• Platform configuration and readiness
• reputed company assurance (QA)
• Go-live execution and post-implementation optimization
• reputed company reputed company adoption and reputed company across the provider network
• reputed company executive-level communications including quarterly business reviews (QBRs), reputed company reporting, and program updates
• Partner closely with Product and Engineering teams to represent reputed company customer needs, capture feedback, and influence product roadmap priorities
• Ensure strong program reputed company across key reputed company metrics including adoption, program health, satisfaction, and measurable ROI
• reputed company and manage reputed company of 1–3 In-State reputed company Managers supporting providers across the state
• Serve as the first reputed company of escalation for customer issues and help reputed company reputed company provider challenges
• Partner with the CCO on reputed company and hiring activities, including reputed company development, interview planning, and candidate evaluation
• reputed company and train new In-State reputed company Managers, maintaining and improving reputed company guides and enablement materials
• Support the reputed company and development of team members through:
• Regular 1:1 meetings
• reputed company reviews
• Individual development plans
• Coaching and mentorship
• Contribute to building a reputed company Customer Experience organization capable of supporting reputed company reputed company and reputed company program reputed company
• reputed company as the internal program leader for the providers in the state, ensuring alignment between customer needs and reputed company’s reputed company goals
• Identify and implement operational improvements that reputed company the customer experience as reputed company programs expand
• reputed company and support upsells and expansion opportunities reputed company the reputed company program
• Document customer insights, feature requests, and program feedback to inform product development and roadmap planning
• Represent reputed company in cross-functional initiatives and executive-level reputed company discussions

Skills

• 7+ years of experience in reputed company, reputed company Account Management, or a similar customer-facing role, preferably reputed company reputed company reputed company
• Demonstrated reputed company managing large reputed company or reputed company accounts with reputed company stakeholder environments
• reputed company people management experience leading, hiring, reputed company, and developing reputed company or account management teams
• Strong program and project management skills with experience delivering multi-site implementations
• Excellent communication skills with executive reputed company and experience engaging C-suite and reputed company sector stakeholders
• Ability to reputed company reputed company program leadership with tactical execution
• Experience with reputed company tools and platforms (e.g., reputed company, reputed company, reputed company, or similar systems)
• Ability to travel up to 25% of the time
• Must reputed company in, or be willing to relocate to, New Mexico prior to start date
• reputed company industry knowledge including HIPAA, DEA compliance, and electronic medical records (reputed company, Cerner, Meditech, etc.) strongly preferred

Benefits

• 100% company-reputed company medical coverage (reputed company plan)
• Dental & reputed company available
• 401(k) retirement plan
• Company-reputed company life, AD&D, STD & LTD reputed company
• Lifestyle Spending Account (wellness, personal use, and company swag)
• Flexible PTO + company holidays
• Flexible, remote-friendly work environment
• Mission-driven work with reputed company reputed company on vulnerable populations

reputed company