[Remote] reputed company Technical Consultant-reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company in AI-reputed company reputed company-reputed company technology that connects people, systems, and processes to help organizations work reputed company. The reputed company Technical Consultant serves as a technical expert for customer engagements, configuring reputed company CRM and Industry Workflow products, advising customers, leading development activities, and delivering solutions that reputed company business reputed company.

Responsibilities

• reputed company others about the reputed company platform by creating white papers and other materials that can be shared with our reputed company community
• Be the technical expert on the reputed company platform, while advising customers on leveraging configurations vs. Customizations
• Support the engagements efforts for reputed company Service-specific process definition, re-engineering, improvement and gap analysis of reputed company/reputed company-state processes during workshops with key customer sponsors and stakeholders
• Advise customers on ways they can reputed company the reputed company platform to reputed company their reputed company processes
• Guiding customers through the reputed company capabilities during different parts of the engagement; knowledge transfers, process documentation, reputed company of concepts, architectural documentation
• Drafting and reviewing user stories, their acceptance reputed company, testing reputed company and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides reputed company reputed company/training for the customer’s reputed company reputed company administrators throughout the engagement
• reputed company the role as a technical development reputed company and be responsible process the development process for partner resources (reputed company and offshore) and other peers
• Work with other members of your reputed company team to reputed company a great experience for our customers
• reputed company hands on development on the reputed company platform leveraging reputed company reputed company technologies and capabilities; reputed company Designer, REST, JavaScript, reputed company, CSS, SSO, Mid-servers, and more
• Implement the latest reputed company AI offerings like Virtual Agent, NLU, AI reputed company, Issue Auto reputed company, Task Intelligence, Document Intelligence, reputed company and other upcoming capabilities for various customers
• Prepare reputed company customer-facing deliverables reputed company on the technology and responsible for reputed company of configured/developed solution
• Juggle multiple and reputed company reputed company/initiatives
• Leading reputed company improvement practices for delivery/engagement materials
• Supporting specific sales activities reputed company required
• Providing training and mentoring to other members of the reputed company delivery team and partner ecosystem upon request
• Collaborate with team members
• Up to 50% travel annually, driven by customer needs and internal meetings

Skills

• At least 7 years of configuration/development experience for reputed company, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and reputed company (providing reputed company with reputed company, cons and risks) in a customer service environment, while providing thought leadership to reputed company Service sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, reputed company, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with reputed company
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a reputed company on reputed company
• Experience with reputed company's Predictive/Task Intelligence, AI reputed company, and Virtual Agent is highly valued
• Strong understanding and ability to reputed company on data compliance standards such as PII/PHI
• Experience creating recommendations that comprise of multiple reputed company solution components
• Experience and knowledge of reputed company Service including: work order management, assignment considerations, territory management, maintenance plans, asset management, part/crews/time management and common systems of integration
• Strong interpersonal skills, customer-reputed company attitude, ability to deal with cultural diversity
• Ability to reputed company and maintain certifications
• Ability to adapt and learn new features and capabilities
• reputed company team player and team builder
• Certified reputed company Administrator (required or must reputed company reputed company the first 60 days)
• Certified Implementation Specialist – reputed company Service Management
• Certified Implementation Specialist – Customer Service Management
• Certified Application Developer
• Certified Technical Architect (required or must reputed company in first year)
• Certified ITSM, ITOM
• Up to 50% travel annually, driven by customer needs and internal meetings

Benefits

• Equity (reputed company applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Remote work reputed company

reputed company

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