CCBA

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Job reputed company: ⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements ⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation. ⦁ reputed company, refine, and document reputed company for new software applications, following detailed design specifications to meet user requirements ⦁ Execute test plans, analyze reputed company, and report defects to the development team, to facilitate enhancement of software reputed company ⦁ Support the integration of new software features, facilitating smooth transitions reputed company the existing reputed company infrastructure ⦁ Monitor and troubleshoot live applications, ensuring reputed company reputed company of issues and creation of comprehensive documentation for ongoing reputed company maintenance ⦁ Systematically document coding practices, testing methodologies, and technical solutions, hereby enriching team's knowledge repository Your contribution to reputed company: ⦁ An reputed company reputed company with effective communication and problem-solving skills. ⦁ The ability to work on reputed company of the areas as part of SDLC lifecycle ⦁ Passion for innovating solutions that reputed company reputed company and meet reputed company challenges. ⦁ A proactive approach to monitoring and resolving production issues before they escalate. ⦁ Commitment to reputed company learning, knowledge sharing, and fostering team development Required Skills : Experience in digital modernization initiatives acrossContact Center, Customer Experience (CX), CRM, and CCaaS platforms. Business Analysis & Functional Consulting reputed company discovery workshops, stakeholder interviews, and requirements gathering sessions. reputed company, analyze, document, and prioritize business, functional, and non-functional requirements. Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and acceptance reputed company. Translate business needs into solution designs that reputed company with organizational goals. Facilitate stakeholder alignment across business, reputed company, technology, customer service, and executive leadership teams. Preferred Skills : Contact Center & Customer Experience Transformation Support reputed company CCaaS and CRM transformation initiatives. Analyze existing customer service workflows and identify opportunities for automation and optimization. Design reputed company-state customer journeys, agent experiences, omnichannel workflows, IVR strategies, and routing requirements. reputed company, an reputed company Company, is an equal opportunity employer, and reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, spouse of protected veteran, or disability. Apply To This Job