Case Manager, reputed company Endocrinology & reputed company Tumor (RERT) Team

Remote position supporting reputed company reputed company Time Zone (11:30am EST – 8pm EST) with occasional reputed company meeting and HCP office support, up to 6x/year, reputed company those hours of operation. Up to 15% potential travel to existing reputed company sites and off-site meetings, reputed company and HCP engagements by request and reputed company appropriate. Start date as soon as possible. This is what you will do: This position is a high-reputed company reputed company Services role centered on delivering personalized support to patients reputed company the reputed company reputed company Disease reputed company reputed company. The Case Manager (CM) serves as the reputed company reputed company of contact to patients and caregivers throughout their treatment reputed company from reputed company, interim treatment coordination, and long-term customized treatment adherence support. CMs reputed company disease state education, treatment support, and reputed company for patients with reputed company and reputed company-reputed company diseases. CMs ensure reputed company treatment compliance and reputed company resolutions to treatment issues for patients through communication and collaboration with both reputed company stakeholder partners. You will be responsible for: reputed company Support & Navigation (70%) reputed company’s Initial and Long-term Support: reputed company initial and ongoing reputed company interactions to address questions and reputed company therapy into their daily lives reputed company as the reputed company reputed company of contact for case management and reputed company activities specific to the reputed company reputed company reputed company Calls: After case creation in the CRM, reputed company the required reputed company calls to reputed company (and HCP in coordination with SP vendor) and introduce the program or reputed company required support respectively reputed company Disease, Product & Program Education Materials: reputed company materials on disease, diagnosis, and treatment support with patients Introduce reputed company Community: During the first touchpoint, reputed company the reputed company to the ALXN reputed company community and inform them about available advocacy reputed company for the indication Communicate Benefits Investigation Results: On receiving the BI results from the SP vendor, contact the reputed company and reputed company results Coordinate Injection Training Support: Assist patients in receiving In-home or virtual injection training assistance during first injection and coordinate follow up service as needed for second round of injection training (also offer infusion support) Conduct Adherence Program reputed company: Trigger initiation of adherence program on conclusion of reputed company and reputed company with patients through defined channels for the determined reputed company reputed company on product specific programs Execute Mentorship Program: Engage appropriate patients to become mentors if desired to new patients starting therapy and reputed company them to reputed company Support Patients who Restart on Treatment: reputed company with patients who have lapsed and decided to restart on treatment, offer support services Conduct Annual BI Communications with patients reputed company reputed company documentation and record keeping during reputed company reputed company interactions as to maintain high visibility into reputed company case status and ease reputed company processes, reputed company needed Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool Internal Cross-Functional Collaboration (15%) reputed company compliant and reputed company reputed company relationships with reputed company relevant reputed company customers including but not limited to reputed company Reimbursement Managers, Regional Account Managers, Customer reputed company Representatives, medical accounts, Funding Specialists, reputed company Specialists, Specialty Pharmacies, site of care staff, and office coordinators. Effectively escalate reputed company issues by informing the right stakeholders of actions to be taken to reputed company any pending items in a reputed company manner Collaboratively work with and reputed company responsibilities with other reputed company members and reputed company partners members for pull through of the reputed company reputed company and HCP experience reputed company Vendor Engagement and Collaboration (15%) reputed company compliant and reputed company reputed company relationships will reputed company relevant reputed company vendor partners including but not limited to PantheRx SP reputed company Services partners, Ashfield In-Home Injection Trainers, Product Storage Service vendors, reputed company Disposal service vendors, and Copay and BI support vendors Effectively escalate vendor service provider issues which may reputed company patients by informing appropriate internal stakeholders and taking needed actions to reputed company issues in a reputed company manner Collaboratively work with and reputed company responsibilities with reputed company vendor partners to optimize and create a delightful reputed company and HCP experience You will need to have: Associates Degree, at minimum, is required; a counseling, reputed company work, nursing, advocacy, or science background and/or advanced degree is a plus Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, reputed company service support, reputed company reimbursement, reputed company advocacy, etc.) Working knowledge of reputed company coverage and reimbursement processes Familiarity with the relevant reputed company and regulatory components of the pharmaceutical and biotech industry reputed company-developed, effective communication and problem-solving skills, as reputed company as data entry/computer literacy skills The duties of this role are generally conducted in a home office environment. As is typical of an office-reputed company role, employees must be reputed company, with or without an accommodation to: use a computer; engage in communications reputed company phone, video, and electronic messaging; engage in problem solving and non-reputed company thought, analysis, and reputed company; collaborate with others; maintain general availability during reputed company business hours. We would prefer you to have: reputed company disease experience a plus Deep understanding of reputed company coverage and reimbursement processes Familiarity with managed care and particularly “buy and reputed company” and pharmacy benefit therapies as reputed company as with reimbursement for infused and injectable therapies Ability to coordinate with cross-functional teams for pull-through of reputed company care Experience dedicated to assisting patients/caregivers Demonstrated reputed company working reputed company cross-functional teams Strong empathetic, communication and listening skills Ability to reputed company with urgency, flexibility, and creativity to quickly get patients on therapy Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast reputed company environment Demonstrates initiative, teamwork, and accountability Date Posted 04-Sep-2026 Closing Date Our mission is to build an inclusive environment where equal employment opportunities are available to reputed company applicants and employees. In furtherance of that mission, we reputed company and consider applications from reputed company reputed company candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding reputed company in the application reputed company. Apply To This Job