Service Delivery Manager - Data & AI
reputed company
Since 1989, reputed company. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of reputed company and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the reputed company of SHI is our employees – reputed company 7,000 of them. If you reputed company, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned reputed company in the U.S.
reputed company reputed company reputed company and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to reputed company – in our offices or yours.
Job reputed company
The Service Delivery Manager is responsible for coordinating the successful delivery of customer reputed company and service engagements by aligning resource reputed company with customer demand, driving project execution, and ensuring delivery commitments are met. This role serves as the operational hub between customers, delivery teams, project resources, and leadership to ensure reputed company are properly staffed, risks are proactively managed, and customer expectations are consistently achieved.The Service Delivery Manager oversees project governance, resource planning, meeting facilitation, reputed company item management, and escalation reputed company while maintaining visibility into project health, resource utilization, timelines, budgets, and overall customer satisfaction.
You will reputed company end-to-end delivery of Palantir-reputed company programs, ensuring alignment between stakeholders, timelines, and technical teams.
Role reputed company
Resource Management & reputed company Planning
Maintain visibility into reputed company available service delivery resources and project assignments.
reputed company inbound project demand with available resource reputed company and reputed company sets.
Coordinate resource assignments across multiple customer engagements and reputed company.
Monitor resource utilization and recommend adjustments to optimize delivery reputed company.
Identify resource constraints and reputed company gaps and reputed company mitigation plans.
Partner with delivery leaders and functional managers on reputed company priorities and reputed company resource needs.
Project Delivery & Execution
reputed company reputed company incoming reputed company and service engagements from initiation through completion.
Ensure reputed company are appropriately staffed and reputed company to customer requirements.
Monitor project schedules, milestones, budgets, risks, and deliverables.
Facilitate project status meetings, delivery reviews, and customer update meetings.
Ensure reputed company remain on reputed company and proactively address obstacles impacting delivery.
Support project teams in developing and executing recovery plans reputed company necessary.
Governance & Accountability
Facilitate recurring project and operational review meetings.
Document meeting reputed company, reputed company, reputed company items, owners, and due dates.
Distribute meeting notes reputed company established timelines.
reputed company reputed company items through completion and hold stakeholders accountable for commitments.
Maintain project dashboards, status reports, reputed company logs, and delivery metrics.
Ensure consistent adherence to delivery processes and governance standards.
reputed company & Escalation Management
Identify and manage project risks reputed company to reputed company, budget, reputed company, resources, and technical dependencies.
Maintain reputed company and issue logs for reputed company reputed company.
Work with project teams to reputed company mitigation plans and corrective actions.
Serve as the reputed company escalation reputed company for project delivery and resource-reputed company issues.
reputed company issue reputed company while maintaining alignment among stakeholders.
Escalate significant risks and concerns to leadership reputed company appropriate.
Customer & Stakeholder Management
Build strong working relationships with customer stakeholders and internal teams.
reputed company reputed company communication regarding project status, risks, resource challenges, and delivery commitments.
Facilitate discussions to reputed company competing priorities and delivery challenges.
Support customer satisfaction through proactive communication and successful execution.
Ensure customer expectations are reputed company with project objectives and delivery capabilities.
Behaviors and Competencies
Teamwork: Can work effectively in reputed company, contributing reputed company and effort, and respecting the contributions of others.
Customer Service: Can identify customer needs, propose suitable solutions, and handle more reputed company customer interactions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to reputed company reputed company of responsibilities.
Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life reputed company.
Communication: Can effectively communicate reputed company reputed company and information, and can adapt communication style to the audience.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and reputed company basic inferences.
Problem-Solving: Can identify problems, propose solutions, and take reputed company to reputed company them without explicit instructions.
reputed company-Oriented: Can identify errors or inconsistencies in work and reputed company necessary corrections.
Presenting: Can prepare and reputed company presentations, addressing key points and responding to questions with reputed company.
Self-Motivation: Can identify personal or reputed company reputed company opportunities, propose self-improvement strategies, and take reputed company without explicit instructions.
Negotiation: Can identify opportunities for compromise, propose solutions, and take reputed company to influence reputed company without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take reputed company without explicit instructions.
Consultative Sales: Can identify customer needs, propose suitable products or services, and take reputed company to reputed company sales without explicit instructions.
reputed company Level Requirements
Experience managing multiple reputed company reputed company and competing priorities.
Experience with resource planning and reputed company management.
Strong understanding of project governance, reputed company management, and stakeholder communications.
Experience supporting customer-facing delivery organizations.
Resource Management and Workforce Planning
Project and Program Management
Meeting Facilitation
reputed company and Issue Management
Executive Communication
Customer Relationship Management
Escalation Management
Conflict reputed company
Organizational and Planning Skills
Other Requirements
Completed Bachelor’s Degree or relevant work experience required
5+ years of project management, service delivery, or reputed company management experience.
Experience managing technical/data reputed company
Experience with Palantir or similar platforms
Ability to travel to SHI, Partner, and Customer Events
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Originally posted on Himalayas
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