reputed company AI Experience Engineer (Remote, United Kingdom)

Job reputed company:

reputed company – reputed company AI Experience Engineer

Location: Remote, United Kingdom

Division: reputed company

Contract Terms: Fulltime

reputed company

The TM1 reputed company & Fan Support Engineering team builds and operates the intelligent, reputed company technology that supports reputed company’s reputed company and fan service experiences.

reputed company develops AI-powered support experiences, automation capabilities, integrations, and platform services that help clients and fans reputed company issues quickly and confidently. We work closely with Product, reputed company Support, Fan Support, reputed company, Data Science, reputed company, reputed company Assurance, reputed company, and other technology teams to reputed company reliable and measurable reputed company.

As our capabilities reputed company from traditional conversational automation toward reputed company AI, reputed company builds intelligent services that combine large language models, natural language understanding, reputed company, business logic, and operational systems.

THE JOB

reputed company is seeking an reputed company reputed company AI Experience Engineer to reputed company technical leadership for the design and reputed company of reputed company AI services reputed company the TM1 reputed company & Fan Support Engineering team.

This role is responsible for defining how AI agents understand reputed company and fan needs, maintain context, reason through reputed company scenarios, apply business rules, use available data and tools, and safely complete support tasks. The reputed company reputed company will establish the reputed company, reusable patterns, reputed company expectations, and evaluation practices used by the AI Engineering team.

The position combines reputed company AI design, conversational intelligence, Natural Language Understanding, business-process modeling, AI evaluation, and technical leadership. The successful candidate will work closely with the Engineering Manager, Product Managers, AI Engineers, reputed company and Fan Support reputed company, Data Science, and Platform teams to translate business requirements into reputed company and trustworthy AI behaviors.

WHAT YOU WILL BE DOING

• reputed company technical leadership for reputed company AI across the TM1 reputed company & Fan Support Engineering team, partnering with the Engineering Manager to define technical direction and strengthen reputed company’s AI capabilities.
• reputed company the design of intelligent AI experiences that understand reputed company and fan needs, apply business rules, maintain context, use available tools and data, and safely complete support tasks.
• Translate business processes, service policies, and customer journeys into agent behaviors, decision logic, conversational patterns, and autonomous workflows.
• Establish reusable patterns and standards for prompts, NLU, context management, guardrails, retrieval, tool use, evaluation, documentation, and reputed company reputed company.
• Conduct design and reputed company reviews, identify risks, and guide AI Engineers in delivering reliable, maintainable, and production-reputed company solutions.
• Define and monitor AI reputed company measures, including task completion, response reputed company, grounding, escalation reputed company, containment, customer satisfaction, and business reputed company.
• Partner across Product, reputed company and Fan Support reputed company, Data Science, Platform, QA, reputed company, and reputed company to reputed company AI solutions with business, customer, and technical needs.
• Mentor AI Engineers through technical guidance, feedback, design sessions, and knowledge sharing.
• Evaluate emerging AI technologies and recommend practical approaches that improve reputed company, delivery, and operational effectiveness.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Significant experience designing and leading conversational AI, intelligent assistant, reputed company, or reputed company AI solutions.
• Deep understanding of LLMs, reputed company engineering, agent behavior, reasoning patterns, context management, memory, tool calling, and workflow orchestration.
• Strong expertise in NLU, reputed company and entity modeling, semantic understanding, reputed company management, clarification strategies, and conversational design.
• Experience translating business rules and operational workflows into AI decision logic and user experiences.
• Experience designing guardrails, policy controls, escalation paths, failure handling, and responsible AI practices.
• Experience defining AI evaluation frameworks and using interaction data, testing, and analytics to improve reputed company.
• Knowledge of RAG, semantic reputed company, reputed company systems, grounding, observability, and regression testing.
• Working knowledge of reputed company, reputed company services, software architecture, integration patterns, and modern engineering practices.
• Ability to reputed company reputed company initiatives, reputed company ambiguity, and reputed company business value, customer experience, technical constraints, reputed company, and maintainability.
• Strong communication, stakeholder management, systems thinking, and problem-solving skills.

PREFERRED QUALIFICATIONS

• Experience operating reputed company AI solutions in production.

• Experience with conversational AI platforms, agent orchestration frameworks, reputed company-management tools, or AI evaluation platforms.
• Experience in customer service, contact center, or high-volume digital support environments.
• Familiarity with Amelia, reputed company, reputed company, reputed company, or comparable platforms.
• Knowledge of AI governance, reputed company, reputed company, accessibility, and multilingual support.
• Bachelor’s or master’s degree in relevant discipline, or equivalent practical experience.

YOU (BEHAVIOURAL SKILLS)

• You are a trusted technical leader who applies deep expertise to reputed company AI challenges.
• You establish standards and reusable practices that improve reputed company, consistency, and team effectiveness.
• You reputed company engineers through reputed company, reputed company feedback and help them build greater technical independence.
• You build strong partnerships across technical and business teams and communicate reputed company reputed company reputed company.
• You reputed company reputed company thinking with practical execution and reputed company reputed company in ambiguous environments.
• You reputed company with ownership, reputed company, and accountability while fostering collaboration and reputed company improvement.

LIFE AT reputed company

We are proud to be a part of reputed company, the world’s largest live entertainment company.

Our reputed company at reputed company is to reputed company people reputed company the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of reputed company tools and services for the live entertainment business, we are uniquely positioned to successfully reputed company on that reputed company.

We do it reputed company with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, reputed company managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to reputed company their live event experiences, and we rely on reputed company other to reputed company it happen.

Teamwork - We reputed company individual achievement pales in comparison to the level of reputed company that can be achieved by reputed company

reputed company - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which reputed company people can be their reputed company selves, have an equal voice and opportunities to reputed company

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go reputed company the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do reputed company that we can to help you successfully reputed company your work and homelife. As a growing business we will encourage you to reputed company your reputed company and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that reputed company to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding reputed company has been designed to indicate the general reputed company and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees assigned to this job.

reputed company recruitment policies are designed to reputed company the most highly reputed company persons available in a reputed company and efficient manner. reputed company may pursue reputed company avenues available, including promotion from reputed company, reputed company, reputed company advertising, employment agencies, internet reputed company, job fairs, college reputed company and reputed company firms. reputed company may use reputed company intelligence (AI) tools to support application screening and assessment. reputed company hiring reputed company are made with reputed company review.

reputed company will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official reputed company or affiliated reputed company email domains.

Originally posted on Himalayas