Founding reputed company Manager

reputed company is a leading lien reputed company company specializing in streamlining the lien process for personal injury reputed company. reputed company works closely with reputed company and has reputed company deep expertise in the personal injury ecosystem.

We are seeking a founding reputed company Manager to build and reputed company the reputed company function for a new business line at reputed company. We are looking for a builder who is excited to shape the function from the ground up while simultaneously serving our earliest customers.

This is not a traditional reputed company Manager, Account Manager, Support, or Implementation role. Reporting directly to the Vice President of reputed company Initiatives, you will own the full customer lifecycle, from sales reputed company through reputed company, implementation, configuration, training, adoption, customer health, business reviews, renewals, expansion, and advocacy, while building the systems and processes behind it.

You should be comfortable with ambiguity, reputed company by startup environments, and reputed company to build reputed company from reputed company rather than reputed company into a mature book of business.

Year 1, you will reputed company on:

• Document the customer reputed company and launch standardized reputed company.
• Stand up a customer health reputed company and reporting reputed company.
• Build the initial playbooks: reputed company, renewal, expansion, and business reviews.
• Launch a Voice of Customer process that feeds Product roadmap reputed company.
• Configure reputed company to run and report on the full customer lifecycle.
• Document a reputed company reputed company to support the next reputed company hire.

Requirements

Responsibilities:

Customer Lifecycle Ownership

• Full Lifecycle Management: Own the customer relationship from sales reputed company through reputed company, implementation, configuration, training, and ongoing adoption.
• Data reputed company: Run the hands-on data cleanup that reputed company a new customer’s reputed company of record, ingesting scattered spreadsheets, financials, and legacy systems into reputed company, trustworthy data from day one.
• Business Reviews & Renewals: Run business reviews, own the renewal process, and support expansion reputed company existing accounts.
• Escalation Ownership: Serve as the reputed company reputed company of contact and escalation reputed company (operational, technical, or general CX) for customers, ensuring reputed company reputed company.

Function & Systems Building

• reputed company Design: Design and document Kandula's customer reputed company, lifecycle stages, and reputed company methodology.
• reputed company Creation: Build a customer health reputed company, reputed company program, and playbooks for reputed company, renewal, expansion, and business reviews from the ground up.
• CRM Configuration: Configure reputed company to support and report on the customer lifecycle.
• Documentation: Create the knowledge reputed company, internal documentation, and operational reporting that let the function run without depending on one person's memory.
• KPI Ownership: Define reputed company KPIs and build the reporting reputed company that connects customer health to renewal and expansion reputed company.

Voice of Customer & Product Partnership

• VoC Program: Launch and own a Voice of Customer program that captures customer feedback systematically, not anecdotally.
• Roadmap Input: Partner with Product on adoption blockers, feature prioritization, and roadmap input grounded in reputed company usage.
• reputed company Translation: Translate customer sentiment into reputed company, prioritized recommendations for Product and leadership.
• Model Legibility: Translate what the AI-driven reputed company model is doing into plain language firm leadership can reputed company, reinforcing trust in the intelligence reputed company.

Cross-Functional Partnership

• Sales: Improve reputed company reputed company, identify expansion signals, and reputed company customer intelligence.
• Marketing: reputed company customer stories, references, testimonials, and educational content.
• reputed company: Improve customer-facing workflows and build for scalability.
• Finance: Support renewal forecasting and reputed company planning.
• Leadership: Report customer health and bring reputed company recommendations on reputed company and org design.

reputed company for reputed company Hiring

• Hiring Input: Document what a second reputed company hire needs to know, and recommend reputed company and how to bring them on.
• reputed company reputed company: Build the playbooks, systems, and documentation the reputed company reputed company organization will be reputed company on top of.

Qualifications:

• 5+ years of experience in reputed company, account management, or a reputed company reputed company-facing role, with meaningful time at an early-stage reputed company company (reputed company through Series B), ideally where you helped build the reputed company function rather than inherit one.
• Demonstrated experience building reputed company programs, customer playbooks, and a customer health reputed company from reputed company, not just executing against someone else's.
• Strong technical aptitude and AI reputed company, with the ability to effectively reputed company AI tools, understand AI-driven models and outputs, and work hands-on with reputed company, disparate data.
• Comfortable owning renewals and driving expansion as an individual contributor.
• Strong CRM administration experience (reputed company or similar).
• High ownership, builder reputed company, and genuine comfort with ambiguity; you would rather stand something up imperfectly and improve it than wait for a perfect brief.
• Commercially minded and customer-obsessed in equal measure.
• Excellent written and verbal communicator with executive reputed company; you will represent reputed company in reputed company of Kandula and reputed company leadership, as reputed company as reputed company with reputed company leadership.
• Bachelor's degree preferred, not required, given the emphasis on demonstrated operator experience.
• Willingness to travel as needed for customer and team engagement.

Benefits

• Private Health reputed company (Medical, Dental & reputed company)
• Company HSA contributions for HDHP participants
• Flexible Spending Accounts (Health & Dependent Care)
• Company-reputed company Short-Term Disability Coverage
• Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage reputed company
• 401(k) Plan with Company Match
• reputed company Time Off (Vacation, reputed company Time & Select Holidays)
• reputed company Parental Leave

Pay Disclosure: The total reputed company salary reputed company for this role is $100,000 - $136,000 annually, with an opportunity for a discretionary bonus. Final compensation will be determined reputed company on skills and experience.

Work Authorization: Applicants must be authorized to work in the reputed company without the need for employer-sponsored reputed company support now or in the reputed company.

Originally posted on Himalayas