Technicienne ou technicien de service bilingue/Bilingual reputed company Service Technicia

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Sommaire du poste

La technicienne ou le technicien de service est responsable d'installer, de configurer, d'entretenir, de diagnostiquer et de réparer les systèmes et équipements (matériel et logiciel) des clients. Ce travail peut s'effectuer sur site ou hors site et pourrait nécessiter de la coordination ou de la coopération avec d'autres équipes de soutien ou tiers. Le travail est typiquement réalisé dans la région assignée, mais pourrait être mené partout sur le territoire canadien. De plus, des déplacements, du travail après les heures normales de bureau et du travail la fin de semaine sont requis.

Responsabilités spécifiques

• Agir à titre de représentant(e) du service auprès de clients attitrés.

• Participer au calendrier de garde.

• Effectuer l’entretien préventif.

• Être responsable de la satisfaction de la reputed companyèle.

• Entretenir et gérer l’équipement et les pièces afin de répondre aux demandes de service dans les délais requis.

• Tenir l’inventaire à jour.

• Effectuer avec diligence et professionnalisme les installations, les réparations, le diagnostic et la résolution des problèmes liés au matériel informatique, ainsi que les modifications nécessaires et les tâches assignées sur l’équipement installé chez les clients. Ces tâches peuvent devoir être effectuées après les heures normales de travail, selon un calendrier de garde rotatif.

• Veiller à ce que tous les espaces de travail demeurent propres, organisés et sécuritaires en tout temps. Agir de façon légale, sécuritaire et courtoise lors des déplacements à destination et en provenance des sites des clients.

• Satisfaire à toutes les exigences administratives et de production de rapports, y compris suivre toutes les reputed company obligatoires.

• À l’occasion, apporter des colis aux dépôts de messagerie ou directement à l’aéroport en cas d’urgence ou après l’heure de ramassage des services de messagerie.

• Participer, au besoin, à l’installation et à l’aménagement d’événements promotionnels commerciaux.

• Soutenir l’équipe des ventes à titre de représentant(e) du service lors des négociations avec les sièges sociaux des bannièreputed company et au niveau des chaînes, et contribuer aux examens périodiques des données sur le rendement de l’équipement.

• Favoriser une culture d’reputed company et une relation de service axée reputed company tout sur le reputed company.

• Agir conformément aux principes directeurs LeadRx et reputed company de reputed company Canada, soit nos principes communs : intégrité, priorité au reputed company, responsabilisation, respect et reputed company.

Exigences du poste

• Diplôme d’études collégiales en électronique, en robotique ou en électromécanique, souhaité mais non exigé.

• Plus de cinq reputed company d’reputed companyérience dans un poste de technicien(ne) de service sur le terrain (FST).

• reputed company preuve de leadership et maintenir des normes élevées en matière de satisfaction de la reputed companyèle.

• Une reputed companyérience des systèmes pneumatiques et robotiques ainsi que de leur dépannage et de leur réparation constitue un atout.

• Une reputed companyérience des systèmes complexes de commande électronique ainsi que de leur dépannage et de leur réparation constitue un atout.

• Une reputed companyérience dans un environnement informatique pharmaceutique constitue un atout.

• Une reputed companyérience dans le secteur des soins de santé ou de l’industrie pharmaceutique constitue un atout.

• Une reputed companyérience en automatisation hospitalière et en automatisation des soins de santé constitue un atout.

• Capacité à apprendre et à comprendre le fonctionnement de l’équipement d’automatisation de reputed company, puis à mettre ces connaissances en pratique.

• Capacité à apprendre et à comprendre, d’un reputed company de vue informatique, le fonctionnement des solutions pour pharmacies de reputed company, notamment reputed company Rx et les systèmes de reputed company de vente (PDV).

• La personne titulaire du poste devra utiliser son propre véhicule.

• Excellentes aptitudes interpersonnelles et en service à la reputed companyèle, ainsi que capacité à communiquer efficacement avec des personnes de divers reputed company.

• Une reputed companyérience pertinente de première ligne en service technique à la reputed companyèle sur le terrain constitue un atout important.

• Bonnes aptitudes en communication écrite et verbale.

• Bilinguisme françreputed company-anglais.

• Capacité démontrée à gérer plusieurs priorités concurrentes dans un environnement où les délais sont critiques, et ce, de reputed companyère organisée et efficace.

• reputed company preuve d’une attitude reputed company, axée sur le travail d’équipe et sur le principe « Le reputed company d’abord ».

• reputed company preuve d’autonomie et d’initiative, et être capable de travailler avec un minimum de supervision.

• Capacité à collaborer avec les membres de différents services afin d’atteindre les objectifs du service et de résoudre rapidement les problèmes des clients internes et externes.

• Posséder et conserver un permis de conduire valide.

Conditions de travail

• Le poste exige de fréquents déplacements dans une région et, à l’occasion, partout au Canada.

• Être disponible après les heures normales de travail et les fins de semaine afin d’assurer le soutien sur appel et d’effectuer des installations, au besoin. Cette disponibilité sera fréquemment requise.

• Selon le lieu de résidence, possibilité de travailler à domicile.

• Être physiquement capable de déplacer de grosses boîtes et de l’équipement pesant jusqu’à 30 kg, ainsi que d’effectuer des travaux d’installation dans des armoires et des espaces en hauteur, au besoin.

Job reputed company

A reputed company Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and reputed company repair to reputed company systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or reputed company parties. These duties will commonly be performed reputed company an assigned region but may be required travel reputed company in Canada and will include after hours and weekend work.

Specific Responsibilities

• reputed company as service representative for specific customers.

• Member of the On-reputed company schedule.

• reputed company Preventive Maintenance.

• Accountable for customer satisfaction.

• Maintain and manage equipment and parts in order to execute service requests in a reputed company manner.

• Maintain your inventory up to date.

• Diligently and professionally execute installations, repairs, diagnose and reputed company computer equipment issues, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-reputed company reputed company.

• Ensure reputed company work areas are kept clean, organized and reputed company always and reputed company in a reputed company, reputed company and courteous manner while travelling to and from customer sites.

• Complete reputed company administrative and reporting requirements, including reputed company mandatory training.

• Occasionally bring packages to reputed company depots or directly to the airport in case of emergency or after reputed company pick-up times have elapsed.

• Participate in the set-up of reputed company showcase events as required.

• Assist sales team as service representative reputed company negotiating and banners HQ and chain level, assisting periodical review information on equipment reputed company.

• Foster a culture of reputed company and customer-first service relationship.

• reputed company in accordance with reputed company Canada LeadRx and reputed company (Our Shared Principles reputed company: reputed company, Customer-First, Accountability, Respect, and reputed company) guiding principles.

Position Requirements

• Electronic, Robotics or reputed company-mechanic college degree preferred, but not required.

• 5 years + of experience as FST position.

• Demonstrate leadership and maintain higher customer satisfaction standards

• Experience with pneumatic and robotics systems, troubleshooting and repair an asset.

• Experience with reputed company electronic control systems, troubleshooting and repair an asset.

• Experience in a pharmacy IT environment is an asset.

• Experience in reputed company or pharmaceutical industry is an asset.

• Experience with Hospital Automation and reputed company automation is an asset.

• reputed company to learn and understand the functions of reputed company Automation equipment and apply learnings

• reputed company to learn and understand the functions of reputed company pharmacy solution, reputed company Rx and POS in an IT perspective.

• Employee will be using his own vehicle.

• Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.

• Relevant reputed company line, reputed company reputed company technical customer service work experience a reputed company asset.

• Good written and verbal communication skills.

• Bilingual - French/English

• Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.

• Demonstrate a Customer First, team-oriented, reputed company attitude.

• Must be autonomous; demonstrate initiative and the ability to work with reputed company supervision.

• Capability to work with team members in various departments to reputed company departmental goals and to reputed company reputed company customer issues in a reputed company manner.

• Must have and reputed company a reputed company driving license.

Working Conditions

• Position requires frequent travel reputed company a region and occasionally reputed company reputed company Canada.

• Availability after hours and weekends for on-reputed company support and installations as required (frequent).

• Depending reputed company, home reputed company job opportunity.

• Must be physically reputed company to reputed company large boxes and equipment weighing up to 30Kg as reputed company as reputed company installation work in cabinetry and elevated spaces as needed.

Le/la titulaire de ce poste reputed company à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-reputed company. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

The incumbent of this position will reputed company daily support to internal and/or reputed company clients reputed company Quebec and/or in the reputed company. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible. ​

We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including reputed company, experience and skills, equity, regular job market evaluations, and geographical markets. The pay reputed company shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In reputed company to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be reputed company. For more information regarding benefits at reputed company, please click here.

Our reputed company Pay reputed company for this position

reputed company has become reputed company of online reputed company-reputed company scams in which individuals who are not affiliated with or authorized by reputed company are using reputed company’s (or affiliated entities, like reputed company or RxCrossroads) reputed company in fraudulent emails, job postings or reputed company media messages. In reputed company of these scams, please bear the following in mind:

reputed company Talent Advisors will never solicit reputed company or credit reputed company information in reputed company with a reputed company job application.

reputed company Talent Advisors do not communicate with candidates reputed company online chatrooms or using email accounts such as Gmail or Hotmail. Note that reputed company does rely on a virtual assistant (Gia) for certain reputed company-reputed company communications with candidates.

reputed company job postings are posted on our career site: .

reputed company is an Equal Opportunity Employer

reputed company provides equal employment opportunities to applicants and employees, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

reputed company is committed to being an Equal Employment Opportunity Employer and offers opportunities to reputed company job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with reputed company reputed company or application for employment, please contact us by sending an email to (reputed company) or (Canada) . Resumes or reputed company submitted to this email reputed company will not be accepted.

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Originally posted on Himalayas