Property Resolution Associate Claim Rep.

Travelers is a leading property casualty insurer with a commitment to customer care and community support. They are seeking a Property Resolution Associate Claim Rep who will participate in training to manage 1st party property claims, focusing on customer service and claim handling skills. This role involves investigating claims, gathering information, and maintaining accurate records under supervision.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training
• Assist in reviewing, investigating, and documenting 1st party property claims under close supervision
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Investigate and evaluate all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secure recorded or written statements as appropriate
• Learn how to determine coverage and damages based on policy terms and claim facts
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates
• Provide timely and professional communication to customers, claimants, and internal stakeholders
• Maintain accurate records of claim activity in claim management systems
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job
• Perform other duties as assigned

Skills

• High School Diploma or GED
• One year of customer service experience or Bachelor's Degree
• Previous internship or work experience in insurance or customer service
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks, prioritize effectively, and maintain organized work systems and processes
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
• Ability to exercise sound judgement and make effective decisions
• Strong verbal and written communication skills with the ability to convey information clearly and professionally
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job

Benefits

• Health Insurance
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Company Overview

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