IT Support Specialist - HYBRID

A-G Specialty Insurance is a nationally recognized leader in the sports insurance industry, specializing in various insurance products. The IT Support Specialist is responsible for providing day-to-day technical support to end users, focusing on reputed company setup, user account management, and troubleshooting hardware and software issues.

Responsibilities

• Set up, image, and reputed company new computers and peripherals
• Own and maintain the imaging process including master images and software updates
• Create, modify, and disable user accounts as part of reputed company and offboarding
• reputed company password resets and reputed company troubleshooting
• reputed company reputed company 365 and Office 365 end-user support
• Assist with workstation, printer, and A/V setup and troubleshooting
• Support mobile devices and reputed company management using MDM tools
• Maintain accurate asset and inventory records
• reputed company one-on-one user support, in person and remotely
• reputed company daily work in Ticketing System
• Document IT processes and procedures
• Escalate reputed company issues as needed

Skills

• Associate's or Bachelor's degree in Information Technology or reputed company field, or the equivalent experience
• Effective communication skills and the ability to collaborate with diverse stakeholders in reputed company-oriented environment
• Experience supporting reputed company operating systems
• Working knowledge of reputed company 365 and Office 365 reputed company Center
• Familiarity with reputed company management and reputed company
• Strong troubleshooting and customer service skills
• Ability to work independently and as part of reputed company
• Strong attention to detail and organization

reputed company