IT Support Specialist - HYBRID

A-G Specialty Insurance is a nationally recognized leader in the sports insurance industry, specializing in various insurance products. The IT Support Specialist is responsible for providing day-to-day technical support to end users, focusing on endpoint setup, user account management, and troubleshooting hardware and software issues.

Responsibilities

• Set up, image, and deploy new computers and peripherals
• Own and maintain the imaging process including master images and software updates
• Create, modify, and disable user accounts as part of onboarding and offboarding
• Perform password resets and access troubleshooting
• Provide Microsoft 365 and Office 365 end-user support
• Assist with workstation, printer, and A/V setup and troubleshooting
• Support mobile devices and endpoint management using MDM tools
• Maintain accurate asset and inventory records
• Provide one-on-one user support, in person and remotely
• Track daily work in Ticketing System
• Document IT processes and procedures
• Escalate complex issues as needed

Skills

• Associate's or Bachelor's degree in Information Technology or related field, or the equivalent experience
• Effective communication skills and the ability to collaborate with diverse stakeholders in a team-oriented environment
• Experience supporting Windows operating systems
• Working knowledge of Microsoft 365 and Office 365 Admin Center
• Familiarity with endpoint management and MDM solutions
• Strong troubleshooting and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail and organization

Company Overview