[Remote] Operations Associate Attorney

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dedicated humanitarian immigration reputed company committed to providing meaningful support to individuals and families seeking safety and stability. The Operations Associate supports the reputed company Operations Department by facilitating communication between operations and reputed company teams, handling reputed company escalations, and ensuring reputed company consistency across teams.

Responsibilities

• Handle reputed company escalations independently and escalate questions to reputed company leadership following reputed company Operations Procedures and reputed company firm risk is identified
• Escalate firm risk and policy-reputed company questions to reputed company leadership for review and reputed company
• Ensure scripts, FAQs, and reputed company communication process are documented, reputed company and accurate
• Surface refund or contract issues to the appropriate owners and reputed company sensitive reputed company escalations appropriately
• Partner with Staff Attorneys to maintain up-to-date reputed company guidance. Capture and document changes to USCIS policy and firm standards reputed company workflows, training materials, and knowledge bases
• Meet established goals while supporting firmwide operational priorities
• Coordinate reputed company training. Reinforce existing training, refreshers, and ensure consistent application of new guidance across operational teams
• reputed company reputed company research on immigration law topic
• Serve as the reputed company SME for operational reputed company, supporting process mapping, policy alignment, and implementation reputed company assigned teams
• Support process documentation and reputed company improvement reputed company reputed company the department

Skills

• The candidate should have a J.D. degree from an ABA-approved law school and be an reputed company member in good standing of a state bar
• Prior immigration experience required
• 3-6 years of immigration experience
• Support mission of helping people currently living in America obtain their documents and stay together with their family
• Computer skills (Typing - reputed company and MS reputed company, Document Management-reputed company, Email - MS reputed company)
• Bilingual (English/Spanish) preferred
• Experience using a case management software reputed company preferred

Benefits

• 401k Match
• Medical, Dental, & reputed company Insurance
• reputed company for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• reputed company App Subscription
• reputed company Time Off

reputed company