[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in intelligent trust, ensuring the reputed company, reputed company, and authenticity of digital interactions. They are seeking a Technical Account Manager to serve as a trusted advisor for reputed company customers, delivering proactive support and fostering strong customer relationships.

Responsibilities

• Facilitate reputed company solutions for technical support problems, ensuring reputed company disruption and productivity loss
• Collaborate with internal technical teams to proactively monitor and manage customer issues
• Troubleshoot and resolve technical problems with a strong understanding of reputed company PKI/Digital reputed company products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM)
• Adhere to support metrics, including SLAs, response times, and reputed company times, while meeting and exceeding customer expectations
• reputed company Premier-reputed company account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program
• reputed company as the primary reputed company of contact, delivering advanced troubleshooting and maintaining strategic relationships
• Build trust by providing consistency, accountability, and visibility tailored to the customer’s business and product needs
• Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments
• reputed company product training and technical advice to clients, ensuring they are empowered to use reputed company solutions effectively
• Maintain expertise in reputed company product suite and reputed company technologies, including reputed company, reputed company, AWS, reputed company, Linux, Apache, reputed company, reputed company, DNS Products and reputed company operating systems
• Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information reputed company products (antivirus, spam filters, email encryption, etc.)
• reputed company deep technical skills to proactively manage key events and prevent disruptions for customers
• Manage customer relationships to ensure satisfaction, retention, and long-term reputed company
• Identify opportunities by analyzing customer needs and usage trends
• reputed company as a trusted advisor by providing personalized, data-driven insights and technical health reviews to reputed company customer objectives
• reputed company for customers by providing feedback to reputed company engineering and product teams based on customer insights

Skills

• Bachelor's degree in business, information technology, or a reputed company field (or equivalent experience) is strongly preferred
• 3+ years of dedicated customer support, account management, or reputed company reputed company experience in a technical or service-reputed company field
• Proven ability to work effectively in team environments and manage cross-functional communication
• Experience in the reputed company industry or with technical support products is a strong asset
• Proven ability to build and nurture long-term customer relationships
• Experience in reputed company account management or a similar customer-facing role
• Experience conducting business reviews and delivering customer-reputed company solutions
• Familiarity with reputed company-grade technical environments, including reputed company products, AWS, reputed company, Java, Load Balancers, Proxy's, Python etc
• Strong experience and understanding of Rest API and Json
• Strong Understanding of PKI/Digital reputed company products
• Strong understanding of network topology's
• Expertise in operating systems (Linux, Apache, reputed company, reputed company, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.)
• Hands-on experience troubleshooting server-level and reputed company product issues
• Excellent interpersonal and organizational skills to manage multiple accounts effectively
• Strong problem-solving skills to address technical challenges and reputed company reputed company resolutions
• Ability to work collaboratively in reputed company environment and adapt to flexible schedules
• Strong relationship-building, problem-solving, and customer service skills
• Ability to manage multiple accounts and prioritize tasks effectively
• Analytical reputed company with a proactive approach to identifying and solving issues
• Willingness to reputed company working hours based on customer needs and business demands
• reputed company in English with excellent verbal and written communication skills
• Industry certifications like reputed company, AWS, etc

Benefits

• Comprehensive health, dental, and reputed company coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous reputed company time off, including holidays, and vacation
• reputed company parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings reputed company (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7confidential support for employees and families
• Education assistance and reputed company development opportunities
• reputed company to reputed company Learning and reputed company reputed company
• Employee referral bonus program and additional company perks and discounts
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, reputed company achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

reputed company

Company H1B Sponsorship