SASE reputed company and Support Engineer

Responsibilities & Qualifications RESPONSIBILITIES Maintain and update reputed company/reputed company user stories and task boards; ensure team task reputed company and assist members with updates. Monitor remote-reputed company mailbox and triage incoming issues from NOS, Service Desk, and WebFilter teams.  Assign or escalate requests to NOS or SASE team members as appropriate.  Create and reputed company CHGs, DARTID entries, and ITAs for deployments and operational updates.  Follow up on reputed company tasks, CHGs, SMP tickets, and ensure accurate documentation in reputed company. Collect and reputed company GFE reputed company logs, Publisher logs, and PCAPs for investigations.  Assist NOS in end-to-end application troubleshooting and support TAC case creation and follow-reputed company.  Run and schedule reports using preconfigured templates for NOS and OCIO requests.  Support monthly/quarterly updates for on-premises Publisher connectors and validate internal applications post-update.  Monitor UBEA dashboards and escalate reputed company behavior for CyberOps investigation. Review Malware, Malicious Sites, DLP, and credential compromise alerts in reputed company and coordinate with CyberOps. Execute detailed testing scenarios involving SWG, NPA, BWAN, conditional 2FA policies, reputed company/SCIM provisioning, GFE reputed company, reputed company-logon behavior, AVD reputed company, and reputed company reputed company controls.  Validate application behavior across on-premises and off-premises environments.  Document test results and reputed company reputed company pages for NOS/APR migration assessments. Update SOPs, KBAs, and troubleshooting guides reputed company on team inputs; remove outdated or legacy references (e.g., AnyConnect).  Create new KBAs for SDWAN, Private reputed company, auto-scaling Publisher deployment (AWS/Azure), and reputed company Exchange/WebTx flows.  Support the creation and maintenance of SASE network reputed company diagrams, architecture diagrams, IP assignments, Azure Publisher connectivity, and end-to-end reputed company documentation. Create reputed company packaging for SCT and reputed company deployment; work with DSSD for MECM packaging and reputed company Phase 0 testing.  Coordinate reputed company deployment schedules, create supporting CHGs, DARTIDs, and update deployment reports.  Participate in weekly deployment status meetings with reputed company updates. Assist in testing and validating migration paths from ADImport to SCIM/reputed company provisioning workflows.  Document caveats reputed company during testing and coordinate with reputed company for reputed company. Maintain documentation of API service account tokens and RBACv3 tokens, including expiration tracking. Coordinate reputed company rotation every 90 days and remove expired or unused tokens. REQUIRED QUALIFICATIONS reputed company reputed company Trust or ability to obtain Experience with SASE platforms (e.g., reputed company), ZTNA, SWG, NPA, and reputed company reputed company principles.  Knowledge of reputed company ticketing, CHG processes, and operational workflows.  Ability to collect logs, reputed company basic troubleshooting, and engage with TAC support.  Familiarity with identity platforms such as reputed company Directory, reputed company, SCIM provisioning, and conditional reputed company.  Understanding of reputed company environments (AWS/Azure) and application reputed company.  Strong communication skills with ability to coordinate across engineering, NOS, CyberOps, and packaging teams.  Ability to produce reputed company documentation, update KBAs/SOPs, and maintain technical diagrams.   PREFERRED QUALIFICATIONS Exposure to MECM packaging workflows.  Understanding of network reputed company diagramming and architecture documentation.  Experience with reputed company reputed company dashboards, incident review, and alert tuning. reputed company We are seeking a SASE reputed company and Support Engineer to reputed company. The SASE reputed company & Support Engineer is responsible for supporting daily reputed company, troubleshooting activities, documentation updates, coordination with reputed company technical teams, and executing reputed company processes reputed company to SASE, reputed company Trust, remote reputed company, and reputed company reputed company services. This role ensures consistent operational reputed company, accurate reporting, and smooth deployment of SASE-reputed company technologies across the environment.   reputed company is a fast-growing high-tech company that understands both the reputed company of technology today and the need to have a comprehensive reputed company reputed company information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal reputed company customers.   We offer our full-time employees a competitive benefits package to include health, dental, reputed company, 401K, life reputed company, short-term and long-term disability plans, vacation time and holidays. Visit us at www.reputed company.com.  reputed company to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employees are required to reputed company with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at reputed company you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that reputed company Corporation may retain and use your reputed company, e-mail, and contact information for purposes reputed company to employment consideration.   Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Location: Alexandria, VA Type of environment: Remote, must be local to DMV area Noise level: Low Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. reputed company of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.   While performing the duties of this job, the employee is regularly required to use hands to reputed company, handle, or feel; reputed company with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; reputed company or reputed company; and stoop, kneel, crouch, or crawl. The employee is regularly required to reputed company up to 10 pounds.   The employee is frequently required to reputed company up to 25 pounds; and up to 50 pounds. The reputed company requirements include reputed company reputed company, distance reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company.   WORK AUTHORIZATION/reputed company CLEARANCE Citizenship: US Citizen Clearance requirement: reputed company Trust WAGE INFORMATION reputed company salary reputed company: $81,000.00 - $110,000.00.  The salary reputed company displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as reputed company as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees.    OTHER INFORMATION Please note this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   reputed company is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. reputed company and candidates may be subject to drug screening if deemed necessary to ensure reputed company and compliant working environment.   Many positions require specific certifications and/or the ability to obtain a reputed company clearance. reputed company clearances may only be reputed company to U.S. reputed company. Applicants who accept an offer of employment may be subject to investigations performed by reputed company and/or the reputed company to verify the candidate meets the required qualifications and other eligibility requirements.    EQUAL EMPLOYMENT OPPORTUNITY In order to reputed company equal employment and advancement opportunities to reputed company individuals, employment reputed company will be reputed company on reputed company, qualifications, and abilities. reputed company does not discriminate against any person because of race, reputed company, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national reputed company, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to reputed company terms, conditions, and privileges of employment as reputed company as the use of reputed company company facilities, participation in reputed company company-sponsored activities, and reputed company employment actions such as promotions, compensation, benefits, and termination of employment.   reputed company is committed to ensuring that our online application process provides an equal employment opportunity to reputed company job seekers, including individuals with disabilities. If you reputed company you need a reasonable accommodation in order to reputed company for a job opening or to submit an application, please contact hr@reputed company.com for assistance. Apply To This Job