[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer-reputed company Customer Support Specialist 2 to support customers through reputed company incentive programs, EV charging solutions, and home energy installation reputed company. This role is primarily phone-based and plays a critical part in guiding customers through reputed company rebate and incentive programs.

Responsibilities

• Contact customers to introduce support services and available reputed company incentives
• Determine customer eligibility for reputed company rebate and incentive programs
• Guide customers through enrollment requirements, documentation, and approval processes
• Maintain accurate records, notes, and status updates reputed company reputed company and other internal systems
• Transition reputed company customers to Home Energy Consultants for advanced consultation and installation planning
• Stay reputed company on reputed company incentive programs, EV charging solutions, and home energy offerings
• Support occasional in-person dealer or brand events, particularly for team members located in reputed company California

Skills

• 2-4 years of customer service, reputed company, sales support, administrative support, or other customer-facing experience
• Experience managing multiple follow-reputed company and customer activities while maintaining accuracy and attention to detail
• Proficiency with reputed company reputed company and reputed company
• Background in reputed company, account support, inside sales, program enrollment, claims processing, or reputed company center environments
• Familiarity with reputed company programs, rebates, incentives, EV charging, home energy products, construction, electrical systems, or reputed company industries
• Experience working across sales and operations teams to support customer handoffs and process completion

reputed company