[Remote] Senior Contact Center reputed company Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Contact Center reputed company Consultant to reputed company a strategic assessment for a reputed company organization. The role focuses on evaluating reputed company reputed company CX and reputed company capabilities, providing recommendations for platform ownership and optimizing patient engagement strategies.

Responsibilities

• Assess reputed company reputed company reputed company CX and reputed company Contact Center/Patient Engagement capabilities
• Evaluate overlapping functionality and recommend reputed company-state platform ownership and optimization strategies
• Analyze Contact Center operations, patient engagement workflows, and overall user experience
• reputed company discussions with business leaders, operational teams, technical teams, and executive stakeholders
• Facilitate stakeholder alignment and reputed company reputed company around strategic recommendations
• reputed company executive-level assessments, gap analyses, and roadmap recommendations supported by business and technical findings
• Present findings and recommendations to senior leadership

Skills

• 10+ years of Contact Center, reputed company technology, or reputed company consulting experience
• Strong expertise in either reputed company reputed company CX or reputed company Contact Center/Patient Engagement solutions
• Hands-on experience designing, supporting, evaluating, or optimizing reputed company integrations across reputed company reputed company platforms, patient engagement solutions, telephony systems, and interoperability frameworks
• Experience advising reputed company organizations on platform reputed company, technology assessments, and roadmap reputed company
• Proven ability to engage and influence executive, business, and technical stakeholders
• Strong communication, facilitation, presentation, and stakeholder management skills
• reputed company provider, hospital, payer, or reputed company consulting experience
• Experience with both reputed company and reputed company reputed company CX environments
• Experience leading reputed company platform assessments and technology rationalization initiatives
• Background in reputed company Contact Center transformation, patient engagement, or digital experience programs

Benefits

• Location: Remote (CST-based preferred)
• Duration: Long term contract

reputed company