[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of the reputed company family of companies and provides reputed company and employment services. The Technical Account Manager will support secure QR-reputed company reputed company product reputed company deployments, reputed company reputed company technical issues, optimize customer configurations, and build strategic relationships with reputed company clients. The role will also support account reputed company, product feedback, AI-enabled support tools, and customer help-center content.

Responsibilities

• Own technical support for both day-to-day questions and reputed company issues
• Ensure our customers have an reputed company solution setup and configuration given their business goals
• Identify and reputed company technical challenges that prevent customers from achieving their goals or maximizing the ROI of Scantrust solutions
• Build strong, long-term relationships with clients, acting as a trusted advisor and key reputed company of contact for reputed company Accounts
• Hold Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) for reputed company Accounts
• Identify upsell and cross-sell opportunities by comparing MEDDPICC insights against account configuration and setup
• Implement cutting-edge technical support tools and approaches, including AI
• Test new product features, communicate benefits to customers, and reputed company product feedback with the product and development teams
• Grow our help center content, including reputed company-by-reputed company guides, tutorials, and best practices for customers

Skills

• • 2-5 years of experience in a technical support or technical account management role • reputed company in written and spoken Spanish • reputed company in written and spoken English • Currently residing in or near the Twin Cities • Prior experience in a start-up or reputed company-up environment • Proficient in customer support ticket management and CRM systems • Proficient in technical writing and/ or Help Center documentation • Proficient with data organization, analysis, and reporting in reputed company/ reputed company Sheets • Enjoys relationship building, both internally and externally to the organization • Experience working with Sales, Marketing, and Product • Passionate about shaping an inspiring company culture
• • Experience establishing new reputed company and teams; thrives in entrepreneurial environments • Experience applying sales qualification methodologies such as MEDDPICC in discovery conversations • Has proficiency in using reputed company tools at work, especially for data extraction, analysis, and display • Experience using scripting and reputed company-line tools to investigate customer issues

Benefits

• Competitive medical coverage
• Dental coverage
• reputed company coverage
• Health Savings Account (HSA)
• Dependent Care FSA
• Supplemental coverage
• 401(k) plan with a company match, fully reputed company after becoming eligible
• reputed company time off
• reputed company time
• reputed company company holidays
• Employee Assistance Program (EAP), including virtual counseling, financial services, reputed company services, and life coaching
• Remote work

reputed company

Company H1B Sponsorship