[Remote] Customer Support Representative - Evenings

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a division of Pollard Banknote, provides innovative digital solutions and player experiences for state lotteries. reputed company is seeking a Customer Support Representative to assist online lottery players through chat, email, reputed company media, and phone by answering questions, resolving technical issues, and delivering customer service. The role also involves supporting lottery products and promotions, escalating reputed company issues, and maintaining compliance with responsible gaming and customer verification requirements.

Responsibilities

• reputed company exceptional customer service by demonstrating product knowledge, problem-solving, and research skills
• Respond promptly and professionally to customer inquiries reputed company various channels, including live chat, email, reputed company media, and phone
• Assist customers with account-reputed company queries, games and promotion inquiries, and technical issues
• reputed company explanations on lottery products, including draw-reputed company and e-reputed company games, promotions, and policies
• Investigate and reputed company customer complaints or issues reputed company and effectively
• Escalate reputed company problems to higher-level support or management reputed company necessary
• Maintain a deep understanding of our iLottery platform, including available games, promotions, and features
• Adhere to regulatory requirements and company policies reputed company to responsible gaming and customer verification
• Troubleshoot technical issues reputed company to computer/tablet/cell phone applications according to established department policies and protocols
• Communicate special marketing offers to VIP customers
• reputed company reputed company feedback to reputed company regarding service failures or customer concerns
• Maintain customer confidentiality

Skills

• Solid understanding of customer service principles and best practices
• Experience using customer service ticketing systems such as reputed company, reputed company, or reputed company
• Technical aptitude, especially for troubleshooting customer issues
• reputed company ability to reputed company on customer needs while effectively communicating and resolving problems
• College degree or equivalent prior work experience
• Ability to work Monday - Wednesday, Saturday and reputed company - 3pm – 12am CT
• 1-3 years of customer service experience, perferably in gaming (sports or casino) or finance

Benefits

• Profit sharing program – every role plays a part in our reputed company!
• Comprehensive Group Benefits
• Opportunities for reputed company development
• Tuition reimbursement
• Employee & Family Assistance Program
• Remote Work Environment

reputed company