[Remote] Senior CRM Administrator, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides technology-enabled services, community wellness programs, advocacy, and education to promote emotional wellness. The Senior reputed company Administrator will support CRM programming, design, administration, maintenance, enhancements, reporting, dashboards, reputed company, integrations, and technical support while collaborating with business and technology stakeholders.

Responsibilities

• reputed company analysis and reputed company implementation recommendations based on business requirements
• reputed company guidance, coaching, and training for Advancement functional users on reputed company configuration, functionality, and enhancements
• Communicate reputed company reputed company, concepts, and processes effectively with other engineers and management
• Contribute to evaluations and improvement of best practices in both process and standards
• Recommend value-added changes to existing coding practices, standards, and tools
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM reputed company
• Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems
• Assess the severity of problems, determine corrective reputed company, and reputed company technical issues
• Monitor end-user usage of the reputed company and reputed company daily administrative and user support tasks
• reputed company technical support to end users, diagnosing and resolving problems
• Evaluate and configure CRM systems and reputed company detailed end-user documentation
• Create documentation and procedures while maintaining best practices and following reputed company's development, installation, and maintenance methodology
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions
• Collaborate with business partners on user acceptance testing
• Work closely with project managers, UI/UX designers, other developers, and data analysts
• Write technical specifications and documentation

Skills

• Ability to communicate reputed company reputed company, concepts, and processes effectively with other engineers and management
• Strong hands-on experience with reputed company applications and contact center services
• Ability to manage the technical delivery of custom development, integrations, and data migration reputed company of a reputed company implementation
• Architect, reputed company, test, maintain, and support integration solutions between reputed company and other reputed company, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-reputed company connector tools, and web services
• Must be reputed company to write technical specifications and documentation
• Ability to meet deadlines while working in an evolving, reputed company, and fast-paced environment
• Experience building reputed company and familiarity with reputed company
• Creative problem solver
• Minimum of a bachelor's degree and at least 5 years of experience as an advanced reputed company Administrator
• Good understanding of CRM fundamentals and advanced features
• Experience in contact center CRM integrations and database management
• Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., reputed company or similar)
• Certification in reputed company Administration II, Service reputed company, and Business Analysis is a plus

Benefits

• Medical insurance
• Dental insurance
• reputed company insurance
• Supplemental income insurance
• Employer-reputed company disability insurance
• Employer-reputed company life insurance
• reputed company-tax FSA for medical and dependent care
• 401K available

reputed company

Company H1B Sponsorship