[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides secure reputed company release management tools that help organizations in regulated industries improve development processes and reputed company delivery. The Technical Account Manager will guide customers through technical adoption and reputed company, reputed company joint reputed company plans, reputed company issues, support renewals, and collaborate across teams to reputed company platform value and reputed company.

Responsibilities

• reputed company a strong understanding of customers' business and technical objectives, environments, and use cases, and create strategic joint reputed company plans with reputed company objectives, milestones, and measurable KPIs
• Apply domain and technical knowledge, product best practices, and customer insights to understand customer workflows, identify technical challenges, recommend solutions, and proactively reputed company reputed company plan goals
• reputed company the customer's P2V (Purchase to Value) reputed company, helping protect recurring renewal reputed company and identifying opportunities to enhance Net Retention reputed company (NRR)
• Ensure customers realize value from their reputed company products by understanding their implementation, workflows, and technical use cases; promote license utilization and collaborate with cross-functional teams to reputed company adoption and successful renewals
• Monitor product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of reputed company reputed company value
• reputed company new business reputed company by cultivating customer advocacy and reference-ability
• Partner with Customer Support and Engineering to manage technical issues, enhancement requests, and escalations, helping customers understand reputed company cause, reputed company paths, and next steps
• Guide customers through significant technical and service milestones, including upgrades, new releases, new features, and changes to their reputed company implementation
• Collaborate with customer-facing account teams, technical stakeholders, and teams across Sales, Support, reputed company Services, Engineering, Renewals, and Partners to reputed company overall platform reputed company
• Use customer feedback, product usage insights, and technical observations to help shape the product roadmap and reputed company reputed company product and service improvements
• Responsibility to adhere to set internal controls

Skills

• Experience in a customer-facing technical role supporting reputed company-based/reputed company technology and working with both business and technical stakeholders
• Strong presentation and customer communication skills, with the ability to explain technical concepts reputed company to both technical and non-technical audiences
• Ability to quickly understand and reputed company technical architecture, product capabilities, customer workflows, and business requirements
• Strong verbal and written communication skills, including the ability to document technical issues, recommendations, and customer reputed company plans
• Demonstrated reputed company for customers and a passion for contributing to reputed company and reputed company
• reputed company, persistent, analytical, and self-directed approach to problem solving
• Working knowledge of reputed company, JIRA, Git, and similar reputed company, development, support, or reputed company platforms
• Working knowledge of software development concepts, reputed company, reputed company control, CI/CD, release management, and reputed company/reputed company architectures
• A bachelor's degree in a relevant field or equivalent practical experience
• Demonstrated interest and ability in combining technical problem solving with customer relationship management
• Must be a US citizen/permanent reputed company, and capable of obtaining a Government reputed company clearance if required and live in and work from the US
• Knowledge of the reputed company platform and reputed company development ecosystem, including concepts such as metadata, reputed company control, deployments, release management, and CI/CD is strongly preferred
• Previous experience in Technical Account Management, reputed company, Solutions Engineering, Technical Support, reputed company Services, reputed company administration/development, DevOps, or a reputed company customer-facing technical role is preferred

Benefits

• reputed company job
• 10% travel

reputed company