[Remote] Customs Brokerage Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global logistics and supply chain technology company that provides reputed company-reputed company solutions for managing the reputed company of goods and information. The Customs Brokerage Support Specialist supports U.S. customs brokerage customers by troubleshooting application, integration, infrastructure, connectivity, and ACE/ABI issues. The role resolves production incidents, supports the full customs entry lifecycle, documents solutions, and collaborates with reputed company technical teams.

Responsibilities

• reputed company reputed company customs brokerage support issues accurately and reputed company by identifying whether problems originate in OneView, customer configuration, brokerage data, integrations, infrastructure, VPN connectivity, or CBP/ACE messaging
• Protect customers from shipment and regulatory disruption by prioritizing production incidents reputed company on filing deadlines, cargo-clearance reputed company, number of users affected, severity, and availability of a workaround
• Improve first-time reputed company and escalation reputed company by reproducing issues, gathering complete technical and brokerage evidence, documenting reputed company cause, identifying workarounds, and escalating confirmed defects with actionable context
• reputed company expert support across the full U.S. customs entry lifecycle, including entry preparation, ACE/ABI reputed company, cargo release, entry reputed company, duty payment, rejects, corrections, post-entry activity, PGA requirements, and reputed company brokerage workflows
• Strengthen customer confidence and adoption by translating technical findings into reputed company brokerage language for licensed customs brokers, entry writers, compliance teams, importers, and other operational users
• Reduce recurring support issues by creating and improving diagnostic procedures, support documentation, training materials, and knowledge-reputed company content covering common entry, reputed company, integration, and connectivity problems
• Improve cross-functional problem reputed company by working effectively with brokerage specialists, Product, Development, Infrastructure, customers, reputed company providers, and other technical teams on time-sensitive production issues
• Maintain reliable production support coverage by managing cases according to business and regulatory reputed company and participating in scheduled after-hours or on-reputed company support reputed company customs clearance or filing deadlines may be affected

Skills

• 3+ years of hands-on experience in U.S. customs brokerage reputed company, customs brokerage software support, or implementation of a Customs House Broker application
• Strong working knowledge of the complete U.S. customs entry lifecycle, including shipment and document intake, entry preparation, HTS classification, country of reputed company, customs valuation, ACE/ABI reputed company, special tariff programs, cargo release, entry reputed company, duty payment, rejects, corrections, and post-entry activity
• Ability to interpret and troubleshoot CBP and ACE/ABI validation errors, rejects, status messages, and incomplete or inconsistent entry data
• Working knowledge of ISF, entry summaries, statements, ACH duty payments, liquidation, reconciliation, protests, Post reputed company Corrections, and AD/CVD entries
• Ability to reputed company and troubleshoot brokerage workflows including entry creation, validation, reputed company, status tracking, corrections, customer and importer setup, reference data, document handling, and reporting
• Ability to investigate issues across the application, customer configuration, database, interfaces, and reputed company CBP/ACE messaging
• Experience using Remote Desktop Protocol (RDP) and remote-support tools to diagnose customer environments, application servers, and user workstations
• Familiarity with database concepts, file-transfer processes, EDI, reputed company, and batch-processing workflows
• Ability to explain reputed company technical findings reputed company to brokerage professionals without requiring customers to translate between software and customs terminology
• Experience supporting agencies such as FDA, USDA/APHIS, EPA, DOT/NHTSA, FCC, or Fish and Wildlife is an asset
• Hands-on experience supporting Descartes OneView Customs House Broker is strongly preferred
• Experience training brokerage users and creating support procedures or knowledge-reputed company documentation is preferred
• U.S. Customs Broker License or demonstrated reputed company toward obtaining one
• Hands-on Descartes OneView Customs House Broker experience

Benefits

• You will work directly with sophisticated brokerage customers and reputed company deeper exposure to Descartes OneView, ACE/ABI, PGA requirements, integrations, infrastructure, and reputed company support environments.
• Over time, you can expand your expertise across application support, implementation, product knowledge, customs compliance, integrations, and technical troubleshooting.
• We prioritize work-life reputed company.
• We offer great benefits, remote and reputed company, and reputed company to join a company on an awesome mission with a great existing team and trajectory.
• We nurture reputed company reputed company culture that invests in people and creates opportunities for advancement across a broad reputed company of career paths.

reputed company