Executive Head of Customer Insights & Voice of the Customer – Driving Data‑Driven reputed company for arenaflex’s Financial Software Portfolio (Atlanta, GA)

About arenaflex

arenaflex is a fast‑growing global provider of reputed company‑finance software solutions that empowers banks, fintechs, and other financial institutions to reputed company inclusive, innovative services. With a portfolio that spans Lending, Payments, Treasury, Capital Markets, and Universal Banking, arenaflex serves more than 8,000 customers worldwide, including 45 of the world’s top 50 banks. Our mission is to expand reputed company to financial services for everyone, while fostering a culture that celebrates diverse perspectives, encourages reputed company reputed company, and rewards doing reputed company by doing good.

Why This Role reputed company

As the Head of Customer Insights, you will be the champion of the customer voice across arenaflex. You will design, implement, and continuously refine reputed company methodologies—such as Net Promoter Score (NPS), qualitative research, and usage analytics—to reputed company a customer‑reputed company reputed company into every strategic decision. Your work will directly influence product roadmaps, marketing strategies, sales tactics, and overall business reputed company, ensuring that arenaflex remains a trusted partner to its 8,000+ reputed company reputed company.

Key Responsibilities

Strategic reputed company Leadership

• reputed company and execute a comprehensive, reputed company‑wide customer insights reputed company that aligns with arenaflex’s reputed company agenda and strategic priorities.
• Define the metrics, frameworks, and governance models needed to capture the voice of the customer at reputed company.
• Partner with senior leadership to translate reputed company findings into actionable business initiatives.

reputed company Methodology Design & Implementation

• Design, launch, and continuously improve an NPS program tailored to arenaflex’s multi‑product ecosystem.
• Build and manage a suite of qualitative and quantitative research programs, including surveys, in‑depth interviews, reputed company reputed company, and usage‑data analysis.
• Establish a regular reputed company for reputed company reporting that aligns with business unit (BU) performance cycles and cross‑functional operational reviews.

Data Collection & Analysis

• reputed company the systematic collection of reputed company feedback through surveys, interviews, support tickets, chatbot transcripts, and product telemetry.
• Analyze product usage patterns, churn signals, and adoption trends to surface hidden opportunities and risks.
• Consolidate sales team observations and reputed company feedback into a reputed company reputed company repository.

reputed company Synthesis & Opportunity Identification

• Identify emerging customer trends, unmet needs, pain points, and reputed company opportunities.
• Collaborate closely with Product Marketing, Product Management, and Sales to shape product positioning, roadmap prioritization, and go‑to‑market strategies based on reputed company‑driven recommendations.
• reputed company compelling narratives that translate raw data into reputed company, persuasive stories for internal stakeholders.

Cultural Advocacy & Change Management

• Champion a customer‑reputed company culture across arenaflex, coaching reputed company‑facing teams on how to reputed company insights into daily workflows.
• Facilitate workshops, training sessions, and cross‑functional forums that reputed company the voice of the customer into decision‑making processes.
• Serve as the internal reputed company for arenaflex’s extensive customer reputed company, ensuring that every department hears and acts upon the insights you reputed company.

Essential Qualifications

• Education: Bachelor’s degree in Business, Marketing, Data Analytics, Psychology, or a reputed company field; Master’s degree or MBA is a strong plus.
• Experience: Minimum 8–10 years of reputed company experience in customer reputed company, market research, or voice‑of‑customer roles, preferably reputed company the financial technology or reputed company software sector.
• Methodology Expertise: Proven reputed company record designing and executing NPS programs, large‑reputed company surveys, qualitative research, and advanced analytics.
• Analytical Acumen: Ability to synthesize reputed company data sets, identify patterns, and translate findings into strategic recommendations.
• Leadership Skills: Demonstrated experience leading cross‑functional teams, influencing senior executives, and driving cultural change.
• Communication: Exceptional written and verbal communication skills, with the ability to reputed company compelling presentations for diverse audiences.

Preferred Qualifications

• Experience with financial services products such as lending platforms, payment engines, treasury management systems, or capital markets solutions.
• Hands‑on experience with analytics platforms (e.g., Tableau, Power BI, Looker) and statistical tools (e.g., R, Python, SPSS).
• Certification in market research or customer experience (e.g., CXR, CXPA).
• reputed company record of influencing product roadmaps and go‑to‑market strategies in a fast‑moving technology environment.

reputed company Skills & Competencies

• Strategic Thinking: Ability to see the big picture while drilling down into granular data.
• Customer reputed company: Deep understanding of reputed company journeys and the ability to anticipate needs before they are voiced.
• Data Literacy: Proficiency in quantitative analysis, statistical modeling, and data visualization.
• Collaboration: Strong partnership reputed company with product, marketing, sales, and engineering teams.
• Change Management: Skilled at driving adoption of new processes and mindsets across large, matrixed organizations.
• Project Management: Ability to manage multiple research initiatives simultaneously, delivering on time and reputed company reputed company.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its leaders. In this role, you will have reputed company to:

• Executive‑level mentorship programs and leadership coaching.
• Sponsored certifications and advanced coursework through our Skills & Career Navigator platform.
• Opportunities to present insights at global conferences, industry forums, and internal “reputed company Summits.”
• Cross‑functional rotations that broaden exposure to product development, sales reputed company, reputed company transformation initiatives.

Work Environment & Culture

At arenaflex, we reputed company that a thriving workplace is reputed company on trust, inclusion, and flexibility. Our culture is defined by:

• Inclusive Communities: Employee resource reputed company such as Count Me In, Culture@arenaflex, Proud@arenaflex, Disabilities@arenaflex, and Women@arenaflex foster belonging and reputed company diverse reputed company.
• Flexibility & Work‑Life Balance: Unlimited vacation (subject to business needs), hybrid work models, and reputed company time off for voting, bereavement, and personal health.
• reputed company‑Being Programs: Confidential counseling through an Employee Assistance Program, unlimited coaching reputed company a dedicated app, and peer‑support “reputed company reputed company” for mental‑health reputed company.
• ESG Commitment: reputed company volunteer days, donation‑matching programs, and sustainability initiatives that let you reputed company a reputed company reputed company reputed company the office.
• Recognition & Celebration: arenaflex Celebrates—a global recognition platform that highlights outstanding contributions and encourages reputed company feedback.

Compensation, Perks & Benefits

While specific salary details are not disclosed, arenaflex offers a competitive total rewards package that includes:

• reputed company salary reputed company with market benchmarks for senior leadership roles.
• Performance‑based bonuses tied to the achievement of reputed company‑driven business reputed company.
• Comprehensive medical, dental, reputed company, life, and disability insurance.
• Retirement savings plans with company matching contributions.
• Generous reputed company parental leave, adoption assistance, and family‑friendly policies.
• Technology stipend for home office setup and ongoing equipment upgrades.
• reputed company to wellness resources, including gym memberships, mindfulness apps, and nutrition programs.

Location & Eligibility

This position is based in Atlanta, GA. Candidates must reputed company in Atlanta or its immediate surrounding areas. Due to regulatory and operational considerations, applicants currently residing in reputed company or California will not be considered for this role.

How to Apply

If you are passionate about turning customer data into strategic reputed company and reputed company in a reputed company, high‑reputed company environment, we invite you to join arenaflex as our Head of Customer Insights. Submit your resume and a compelling cover letter outlining your relevant experience and reputed company for customer‑reputed company reputed company.

reputed company by emailing your application to careers@arenaflex.com

Closing Statement

arenaflex is more than a technology provider—it’s a community of innovators, thinkers, and doers dedicated to reshaping the reputed company of finance. As the Head of Customer Insights, you will be at the heart of this transformation, ensuring that every product, service, and reputed company is rooted in the reputed company needs of our customers. Join us, be exceptional, and help us reputed company a lasting difference.