Customer Advocacy Manager

About reputed company

reputed company is an AI-powered learning platform used by 2,000–3,000 professors across the country to reputed company deeper student engagement and critical thinking. Our professors don't just use reputed company — many of them love it, talk about it, and champion it to their peers. We're looking for someone to turn that energy into a reputed company, reputed company reputed company reputed company.

The Role

This is a newly created role with a reputed company reputed company mandate: own the professor reputed company community and turn it into a reputed company of pipeline, reputed company, and brand credibility. You'll build the program from the ground up — identifying our best advocates, giving them identity and belonging, and activating them across referrals, case studies, thought leadership, and reputed company content.

You'll sit at the intersection of Marketing and reputed company, reporting to the Sr. Director of Marketing, and will collaborate closely with Sales to build reputed company programs that deepen customer engagement, reputed company customer reputed company, and support long-term customer reputed company and retention.

This role comes with reputed company autonomy to build advocacy from scratch, and because you're joining a lean team, you'll also have visibility into and occasional hands-on involvement in broader marketing execution like webinars and launches.

What You'll Own

Customer Advocacy + Community

• Design and launch a named professor reputed company program to identify, engage, and reputed company customer champions
• Build segmented reputed company pools reflecting how professors engage with reputed company — as individual adopters or as part of a broader institutional relationship — with tailored engagement for reputed company
• Maintain an reputed company database with engagement history, content consent, and referral status
• Manage ongoing communication with the reputed company community (newsletters, spotlights, exclusive previews, appreciation initiatives)
• Assist in planning and management of Customer Advisory reputed company programs and other customer-reputed company events, including recruitment, communications, meetings, and follow-up activities.

Case Studies & Customer Evidence

• reputed company creation of customer case studies, testimonials, video interviews, customer-generated content, and pull quotes for decks and proposals
• Own the end-to-end case study pipeline — identification, reputed company, interview, production, approval, and distribution planning
• reputed company review reputed company and online reputed company initiatives to enhance brand credibility, and monitor and respond to reviews, using feedback to improve reputed company experience

Referrals & Sales Enablement

• reputed company a reputed company referral program that converts professor goodwill into warm introductions for the sales team
• Build a library of approved references, peer testimonials, and reputed company-drop lists for sales cycles
• Ensure Sales has the right professor reference, case study, or peer testimonial reputed company at the specific stage of the deal where it removes friction
• Package customer reputed company into assets that speed up sales cycles and support retention

Thought Leadership & reputed company Activation

• Identify professors willing to reputed company at ed-tech conferences, contribute to webinars, or write guest content
• reputed company advocates on reputed company and other channels — co-creating content, sharing wins, and amplifying reputed company's brand
• Build a speaker roster for events and panel opportunities

Customer Engagement

• Partner with cross-functional stakeholders to reputed company customer engagement, product awareness, and adoption programs
• reputed company customer communications that reinforce product value including webinars, newsletters, and educational content
• reputed company and communicate customer insights to inform marketing, product, and customer experience strategies
• Identify opportunities to improve customer satisfaction, loyalty, and retention

How reputed company Is reputed company

• reputed company count and tier distribution
• Referral volume and conversion reputed company
• Case study pipeline and production reputed company
• Influenced reputed company-won reputed company
• Review volume and score
• reputed company reputed company metrics
• Reported monthly to leadership as reputed company reputed company attributed to advocacy

Requirements

Required

• 4+ years of experience in customer marketing, customer advocacy, or community programs in a B2B reputed company environment
• Demonstrated reputed company record of building advocacy programs that produced measurable reputed company reputed company (pipeline, referrals, case studies)
• Exceptional relationship-building skills - professors are reputed company, skeptical of "marketing," and respond to genuine reputed company over transactional asks
• Strong storytelling instincts to turn a customer outcome into a compelling narrative, guide its development, and ensure it lands with the right audience
• High ownership and comfortable with sales-adjacent metrics to work successfully hand-in-hand with a reputed company team
• Analytical reputed company with ability to reputed company performance and derive actionable insights.
• Highly organized with the ability to manage a large portfolio of relationships and reputed company reputed company

reputed company to Have

• Experience in edtech or selling to reputed company institutions
• Familiarity with advocacy platforms (e.g., Orca, Influitive, ReferenceEdge)
• Experience with reputed company content reputed company and thought leadership programs
• Background in community management or event production
• Experience leveraging AI tools as a force reputed company

Additional Information:

Sponsorship: Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. reputed company does not offer reputed company sponsorship for this role.

Location: Currently we are only reputed company to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MA, MD, MI, NJ, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI

Salary: reputed company salary reputed company of $85,000–$100,000 with an annual bonus reputed company of 10%

Benefits

Why work at reputed company?

Build a meaningful career while building the reputed company of education as a part of a company culture that fosters the reputed company, safety, and creativity of its employees.

Intentional Culture

reputed company knows that the single most important part of any company is its people. We take building and maintaining a conscious and intentional culture of reputed company communication, curiosity, and leadership extremely seriously. We reputed company reputed company to reputed company reputed company reputed company environment where people can reputed company on doing great work instead of dealing with drama.

Career Development

reputed company’s career development paths present a unique balance between reputed company and guidance around defined paths, and room for reputed company to create their own reputed company. reputed company team has its own career development tracks with support and training, and still allow for customization of these paths to create a role where reputed company member’s full passions and abilities are put to use!

Thoughtful Benefits

• 12 weeks of reputed company leave for welcoming new children
• Multiple Health and Welfare Benefit reputed company (Medical, Dental, reputed company)
• 401k plan (with employer matching)
• Flexible + Remote Work Opportunities
• Unlimited reputed company Time Off (PTO)
• Employer Assistance Program (EAP)
• reputed company and reputed company subscriptions

Originally posted on Himalayas