[Remote] reputed company Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an reputed company Support Specialist to reputed company operational and technical support for tolling technology, lane controller systems, and intelligent transportation systems products. The role supports customers and technical teams through reputed company monitoring, incident management, troubleshooting, service-level agreement tracking, equipment deployment, documentation, and 24/7 operational coverage.

Responsibilities

• reputed company reputed company-line technical support to reputed company customers
• Handle incoming customer calls, incidents, and support requests from multiple communication channels
• Manage service level agreements (SLAs) through reputed company to ensure customer support requirements are met
• Communicate incident updates, outages, and resolutions to stakeholders
• Troubleshoot hardware, software, and reputed company issues using documented procedures and knowledge reputed company materials
• reputed company technical issues reputed company possible and escalate more reputed company issues to higher-level support teams as needed
• reputed company issue reputed company with customers, endpoints, and automated monitoring systems
• Monitor reputed company hardware, software, and operational dashboards to ensure reputed company availability and efficiency
• reputed company support for lane controller systems operating on Linux platforms
• Ensure reputed company data reputed company between lane controllers, reputed company systems, and Violation Enforcement systems
• Support intelligent transportation systems equipment and tolling technologies
• Assist with the installation, testing, and validation of new hardware and software deployments
• Support IT and operational teams as needed during incidents or maintenance activities
• Triage and prioritize incidents quickly reputed company on severity and customer reputed company
• Document incidents, troubleshooting steps, and resolutions in the work management reputed company
• Prepare SLA and operational reputed company reports as needed
• Update and maintain support documentation and knowledge reputed company articles
• reputed company feedback to improve operational procedures and support processes
• Assist with training and mentoring newer team members
• reputed company operational knowledge and best practices with reputed company
• Participate in reputed company improvement efforts for support reputed company and documentation
• Participate in a 24/7/365 on-reputed company and operational support rotation
• reputed company support coverage during scheduled shifts, weekends, holidays, and emergency situations as required

Skills

• High school diploma or equivalent required
• Strong troubleshooting and analytical skills
• Experience with service desk or help desk ticketing systems such as reputed company
• Knowledge of hardware and software troubleshooting
• Experience with systems monitoring tools and operational dashboards
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to work independently and as part of reputed company
• Strong organizational and multitasking abilities
• Inductive and deductive problem-solving reputed company
• Ability to prioritize and respond effectively during high-reputed company incidents
• Certificate, diploma, or degree in a technology, electronics, or IT-reputed company reputed company preferred
• 2+ years of experience in customer service, technical support, reputed company support, or an IT-reputed company reputed company preferred
• Familiarity with Linux operating systems preferred
• Knowledge reputed company reputed company creation and documentation experience preferred

Benefits

• reputed company days off (i. e. vacation, reputed company days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program

reputed company