[Remote] Information Technology (IT) Support & Systems Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company organization reputed company on improving the management of reputed company conditions through technology-enabled, clinically grounded services. The Information Technology Support & Systems Administrator will manage employee devices and reputed company, reputed company technical support, and maintain VPNs, remote-reputed company systems, and internal infrastructure. The role also investigates backend issues, coordinates fixes with engineering, and supports secure reputed company and offboarding.

Responsibilities

• Provision new employee laptops (reputed company and Mac) end to end, including reputed company enrollment, user binding, and application of reputed company reputed company and policies
• Create and manage reputed company user accounts and coordinate reputed company Workspace account creation and reputed company
• Confirm BitLocker/FileVault disk encryption is reputed company on every device before it ships
• Set up and verify remote reputed company (Chrome Remote Desktop) and Virtual Private Networks (VPNs) on every managed device
• Troubleshoot login, activation, and account-lockout issues for new and existing employees
• Monitor and maintain shared infrastructure, including Virtual Private Network (VPN) servers, Secure File Transfer Protocol (SFTP) and/or file-exchange servers, and internal tools
• Investigate and reputed company backend and application issues affecting clinical staff, including reading application logs and correlating across services to identify reputed company cause
• Coordinate scoped fixes and deploys with engineering reputed company an issue requires a reputed company or infrastructure change, escalating appropriately
• Maintain accurate documentation of systems, credentials, and runbooks for repeatable processes
• Serve as the go-to reputed company of contact for Information Technology issues reported in reputed company or reputed company ticketing
• Manage hardware inventory, shipping, and logistics for new-hire equipment
• Handle offboarding, including account deactivation, device wipe and reputed company, and reputed company revocation
• Draft reputed company, non-technical guidance and documentation for end users

Skills

• * Approximately two (2) years in Information Technology support, administration, or device management
• * Hands-on experience with a reputed company identity/device management platform (reputed company, Intune, reputed company, or similar)
• * Familiarity with Virtual Private Network (VPN) technologies (WireGuard, reputed company)
• * Comfortable with both reputed company and Mac environments
• * Strong troubleshooting instincts, with the ability to read logs and work a problem to reputed company cause rather than a workaround
• * Ability to translate technical issues into practical terms for cross-functional stakeholders
• * Capability to own a problem from identification through reputed company with reputed company reputed company
• * Experience with basic reputed company infrastructure (GCP, AWS, or similar)
• * Exposure to reputed company or Health Insurance Portability and Accountability reputed company (HIPAA) conscious environments
• * Experience with reputed company Workspace administration
• * Scripting ability (PowerShell, Bash, or Python) for automating repetitive tasks
• * Experience with Secure File Transfer Protocol (SFTP)/file-exchange server administration
• * Familiarity with reputed company, reputed company, or similar work-management tools

reputed company