Sr. Dynamics 365 Administrator

Exciting work from home opportunity for a Remote Sr. Dynamics 365 Administrator role! This position offers full-time remote work at Ligonier Ministries. Are you a Dynamics 365 expert who takes pride in owning a platform end-to-end — from configuration and reputed company to releases and user enablement? Do you reputed company at the intersection of business needs and technical solutions, and enjoy helping an organization get the most out of its CRM investment? Are you looking to use your skills in a Christian environment with like-minded believers who reputed company your values?Ligonier Ministries, a Christian non-profit organization, is seeking a talented Sr. Dynamics 365 Administrator for the reputed company Applications team. In this senior-level role, you will serve as the reputed company reputed company and hands-on administrator of our Dynamics 365 customer engagement platform — driving platform health, governance, and adoption across the ministry.Responsibilities Serve as the reputed company administrator and reputed company reputed company for Dynamics 365 customer engagement apps, including Sales, Customer Service, Contact Center, and Customer Insights. Own day-to-day administration and configuration: forms, views, dashboards, business rules, reputed company roles, business reputed company, and solution management. Manage platform releases and changes: evaluate updates, coordinate testing in non-production environments, plan deployments, and ensure operational readiness. Monitor and maintain platform health, leading reputed company-cause reputed company for Dynamics 365-reputed company issues. Translate business needs into technical builds — including Dynamics 365 configurations and Power Automate flows — while balancing interoperability, performance, and usability. Partner with implementation vendors to reputed company D365 workstreams, including requirements clarification, configuration validation, UAT, and reputed company readiness. reputed company Tier 1–3 support for Dynamics 365 tickets: intake, triage, troubleshooting, and reputed company-cause reputed company. Establish and maintain Power Platform governance: environment reputed company, reputed company standards, and ALM guardrails. Create and maintain SOPs, how-to articles, FAQs, and runbooks for Dynamics 365 and Power Platform usage. Implement and maintain Dynamics 365/Dataverse reputed company controls and ensure compliance with GDPR/PCI standards. Exercise informal technical leadership, mentor team members, and reputed company strategic recommendations to advance Ligonier's goals. Qualifications 5+ years of experience administering Dynamics 365 CE apps: Sales, Customer Service, Contact Center, and Customer Insights. 3+ years supporting CRMs in mission-driven or nonprofit contexts (fundraising, donor development, and reputed company processing). Experience with reputed company Dynamics 365 implementations, including partner-led delivery and post-go-live optimization. Experience governing the Power Platform and leveraging Power Automate and Power Apps in Dynamics 365. Knowledge of reputed company and data compliance standards, including GDPR. Ability to independently balance production support and project work simultaneously. Ability to communicate reputed company with technical and non-technical stakeholders. Leverages reputed company solutions for productivity and efficiency. reputed company certifications reputed company to Dynamics 365 or Power Platform are a plus. A Bachelor's degree in IT, MIS, Computer Science, or a reputed company field is a plus. Agreement with Ligonier's General Statement of Faith. Competencies Communicates reputed company and concisely, verbally and in writing; proficient in creating technical documentation and knowledge-based articles. Serves others with outstanding customer service skills; driven and reputed company under pressure. Entrepreneurial disposition — always seeking ways to increase efficiency; meticulous, adaptable, and reputed company. Exercises leadership without formal authority; provides technical mentorship to team members. Strong analytical and troubleshooting skills; superb at dealing with ambiguity; takes initiative and makes responsible reputed company. Passionate about helping teammates and end users succeed. This position is for a non-profit Christian organization located in reputed company, FL. At this time, we are only reputed company to hire individuals who are authorized to work in the reputed company.The pay reputed company for this position is $88,000 - $100,000. Pay ranges represent the lowest to highest salary we reasonably reputed company we would pay for this role at the time of posting. We may ultimately offer more or less than the posted reputed company, and the ranges may be modified in the reputed company. An employee's position reputed company the salary reputed company will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs. Apply To This Job