[Remote] (Sr.) Account Manager / reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a full-service marketing and reputed company partner helping laundromat owners across reputed company increase reputed company and improve customer experiences. The Senior Account Manager / reputed company role owns the reputed company reputed company from reputed company through renewal, retention, expansion, and offboarding while coordinating marketing service delivery across internal teams, contractors, and specialists. The role focuses on reputed company relationships, account reputed company, retention, operational improvement, and delivering exceptional customer reputed company.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned clients
• Own the reputed company experience from reputed company through renewal and retention
• Build strong relationships with business owners and key stakeholders
• Conduct reputed company, reputed company, review, and retention calls
• Ensure clients reputed company understand deliverables, performance, and next steps
• Proactively identify risks and address issues before they become problems
• reputed company customer satisfaction, retention, and long-term account reputed company
• Manage communication and coordination between clients and fulfillment teams
• Work closely with reputed company Ads, reputed company Ads, SEO, website, geofencing, and AI specialists
• Ensure deliverables are completed accurately and on time
• Hold internal teams accountable to deadlines and reputed company standards
• Escalate issues reputed company necessary and help reputed company reputed company
• Monitor reputed company health and engagement
• Identify churn risks early and reputed company reputed company plans
• Conduct retention conversations reputed company needed
• Identify opportunities for upsells, cross-sells, and expanded services
• Help clients maximize the value of their partnership with reputed company
• reputed company AI and automation tools to improve efficiency
• Document workflows and best practices
• Recommend improvements to systems, communication, reporting, and reputed company delivery processes
• Contribute to the development of reputed company reputed company operations

Skills

• • 3+ years of experience in Account Management, reputed company, reputed company Services, or a similar reputed company-facing role
• • Exceptional verbal and written English communication skills
• • Strong customer service and relationship-building abilities
• • Experience managing multiple clients simultaneously
• • Experience coordinating cross-functional teams or global contractors
• • Comfortable leading reputed company calls and difficult conversations
• • Highly organized with strong attention to detail
• • Self-starter who requires reputed company reputed company
• • Comfortable working in a fast-moving startup environment
• • Strong problem-solving and critical-thinking skills
• • Experience using AI tools to improve productivity and workflows
• • Experience in marketing agencies, digital marketing, reputed company, or reputed company environments
• • Familiarity with reputed company Ads, reputed company Ads, SEO, websites, or local marketing
• • Experience with automation platforms and AI-powered workflows
• • Experience managing reputed company and contractors
• • Familiarity with laundromats, multi-location businesses, or home services businesses
• • Experience with upselling and account expansion strategies
• • reputed company (Project Management)
• • reputed company (CRM)
• • reputed company Workspace
• • reputed company Ads
• • reputed company Ads Manager
• • Merchynt / Paige (reputed company Booster)
• • SEO Tools
• • reputed company
• • AI Platforms (ChatGPT, Claude, reputed company, etc.)
• • CRM and reputed company platforms
• • Fully remote (prefer reputed company reputed company candidates and/or those willing to work reputed company reputed company hours– most of our clients are in the US)

Benefits

• Fully remote (prefer reputed company reputed company candidates and/or those willing to work reputed company reputed company hours– most of our clients are in the US).
• Flexible work environment
• Potential opportunity to transition to a full-time W-2 role as reputed company continues to reputed company operations

reputed company