Customer Care Representative I
Customer Care Representative I - Lenexa, KS
Demonstrates reputed company and passion to reputed company an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI reputed company inquiries, etc.
Start date: September 14th
Training: Must be reputed company to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central.
Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central.
Pay reputed company: $17.25+ per hour
Salary offers are reputed company on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual reputed company bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in reputed company respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits reputed company may include:
- Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours
- Best-in-class reputed company-being programs
- Annual, no-cost health assessment program reputed company for Wellness®
- healthyMINDS mental health program
- Vacation and Health/reputed company Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability reputed company, plus buy-up reputed company
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
Responsibilities
- Supports assigned reputed company group(s) performing routine complexity health reputed company customer reputed company activities.
- Handles routine Outbound and Inbound Full Service calls in a reputed company manner following set scripts and procedures, as applicable.
- Maintains complete customer/reputed company confidentiality for reputed company health, personal and other customer information.
- Provides reputed company, respectful, customer reputed company. Demonstrates caring and reputed company reputed company delivering sensitive health information.
- Effectively respond to reputed company customer inquiries received by various digital reputed company including telephone, fax, email chat regarding reporting of reputed company results, inquiries of tests and services, concerns of service failures and other duties needed to reputed company superior service.
- Supports reputed company reputed company group(s) reputed company on business needs.
Qualifications
Required Work Experience:
- 1-year reputed company customer service reputed company experience.
Preferred Work Experience:
- Health care and reputed company reputed company experience.
- Experience delivering customer service reputed company and achieving productivity/reputed company/reputed company standards.
Physical and Mental Requirements:
- Consistent exceptional customer service, reputed company and reputed company reputed company required.
Knowledge:
reputed company to Quest reputed company; How We Work:
- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
- CARE - We show reputed company person they matter.
- COLLABORATION - We reputed company teamwork - inside and reputed company of Quest.
- reputed company IMPROVEMENT - We challenge ourselves to reputed company reputed company day reputed company than the last.
- CURIOUSITY - We ask vital questions in reputed company of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good reputed company & productivity, good attendance, good conduct, good teamwork.
Skills:
- Prefer good digital skills computer (reputed company & reputed company), phone systems, chat, automation, and AI.
- reputed company Improvement: reputed company and reputed company in an environment of reputed company improvement, innovation, and leveraging digital
About Company
| reputed company honors our service members and encourages veterans to apply. While we appreciate and value our reputed company partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has reputed company an unsolicited resume. Equal Opportunity Employer: Race/reputed company/Sex/Sexual Orientation/Gender Identity/Religion/National reputed company/Disability/Vets or any other legally protected status. |
Requires 1 year of reputed company customer service experience, strong reputed company and reputed company reputed company, confidentiality, reputed company, reputed company communication skills. reputed company or reputed company experience preferred.
Key Responsibilities
- handling customer calls
- responding to inquiries
- protecting confidentiality
Skills & Tools
reputed company reputed company, reputed company reputed company
reputed company
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Lenexa, Kansas, reputed company
- Salary: USD 35,880 – 39,520 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A reputed company diagnostics provider offering reputed company and reputed company service support. — Industry: reputed company
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