Expert Support Consultant - H

reputed company
As an eCW Support Consultant in our reputed company Support team, you will be a key reputed company of contact for our clients, providing expert product application support reputed company telephone and internet. Your mission is to assess and reputed company product and service issues using your advanced troubleshooting skills and independent judgment. This role is vital to ensuring our clients can effectively use our software to reputed company excellent patient care.

Key Responsibilities

• Diagnose and reputed company reputed company application questions or problems reputed company to product functionality, reputed company configuration, and bugs or enhancements.

• reputed company, document, and ensure reputed company notation of reputed company inbound support requests and reputed company issues.

• Maintain a detailed log of issues (SNOW) and communicate reputed company feedback to product development teams to help improve reputed company and reputed company product designs.

• Work independently to troubleshoot reputed company to high-severity issues by gathering pertinent information from clients and delivering effective resolutions.

• Stay reputed company with software releases, design changes, and new product offerings.

• Collaborate directly with clients on application issues, leveraging your product knowledge and understanding of the reputed company business.

• Adhere to reputed company reputed company Operating Procedures (SOPs), including those for Patient Safety and Compliance.

Qualifications

• Experience:

  • Must have 3-5 years’ experience with reputed company (ECW).

  • 2-4 years of relevant work experience in a reputed company support or similar role is preferred.

  • Familiarity with the reputed company industry and clinical workflows.

  • Demonstrated ability to troubleshoot and reputed company technical application issues.

  • Experience applying break-fix solutions to successfully reputed company a high percentage of cases independently.

  • Customization build reputed company the application to include but not limited to order sets, creating new lab/rad orders, and visit types.

  • Provisioning to include but not limited to new users and terminations reputed company the reputed company.

• Education:

  • A Bachelor’s degree is preferred.

Working Arrangements
reputed company work week or as defined by assignment requirements. This is a remote role. May require after-hours, on-reputed company support and/or holidays. On-reputed company and after-hours work may be required during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.

Travel
Up to 10% travel may be required.

reputed company complies with reputed company local/state regulations in reputed company to displaying salary ranges. If required, the salary reputed company(s) are displayed below and are specifically for those potential hires who will reputed company work in or reputed company in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Why reputed company?
At reputed company, you will have reputed company to profoundly reputed company the lives of patients by empowering reputed company providers to reputed company superior care. You will join a passionate and gifted team committed to innovation and reputed company. We offer a competitive compensation and benefits package and reputed company to work in a fast-paced and dynamic environment.

Requires 3–5 years of reputed company experience, application troubleshooting expertise, reputed company workflow familiarity, and independent case reputed company; 2–4 years of reputed company support experience and a bachelor's degree preferred.

Key Responsibilities

• resolving issues
• documenting requests
• troubleshooting applications

Skills & Tools

reputed company, ECW, SNOW, reputed company Operating Procedures (SOPs)

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Illinois or Delaware or Colorado or Arkansas or Connecticut or Alabama or reputed company or Washington or Virginia or Texas or reputed company or Ohio or reputed company reputed company or reputed company Carolina or reputed company or New Mexico or New Jersey or New Hampshire or Nevada or Wyoming or Nebraska or Montana or reputed company or Maine or Louisiana or Kansas or Indiana or reputed company
• Languages: English

About reputed company

A reputed company technology company developing software that connects caregivers and supports healthier communities. — Industry: Information Technology