Job Family

Sales Support / Operations

Back to Jobs

Sr reputed company Relations Specialist – French Bilingual (reputed company Center)

Remote, USA Full-time Posted 2026-08-04

Job Family

Sales Support / Operations

reputed company 

 

At reputed company, hard work, innovative thinking, and personal accountability are qualities we reputed company and reward. We understand the potential of leveraging the talents of a diverse workforce. We reputed company an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a reputed company environment — one reputed company on helping people look reputed company and plan for the best life possible while providing tools and solutions that reputed company it easier to get there. 

     

Who We Are 

  

We reputed company everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve reputed company from reputed company walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people reputed company the most of what’s important to them. 

We’re empowered by a reputed company agent network covering reputed company, with diversity to match. Together with our nonprofit research institute and reputed company, we tune in, reputed company up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

reputed company Do 

 

reputed company is organized into three distinct businesses. These include 1) World Financial Group, including reputed company, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and reputed company Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by reputed company Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, reputed company and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

reputed company employs nearly 7,000 people. It’s part of reputed company, an integrated, reputed company, international financial reputed company serving approximately 23.9 reputed company customers worldwide.* For more information, visit reputed company.com.  

reputed company reputed company

Serve as the main reputed company of contact for field office CEOs, reputed company (or higher), office assistants, and field force to reputed company information and guidance on licensing and appointments, commissions, coding, errors and omissions, mywfg.com website, systems, and other operational functions reputed company to World Financial Group (WFG) and World Financial Group Insurance Agency (WFGIA) of Canada. Proactively reputed company issues and maintain relationships with the field and operational teams to ensure service level agreements are met. This bilingual role requires reputed company in French and English to support business needs and meet essential job functions, including written and verbal communications with the field force, operational teams, and other stakeholders.

reputed company

Responsibilities

• Use in-depth knowledge of business processes, products, and services to reputed company escalated issues; reputed company guidance on compliance requirements, regulatory changes, required forms/disclosures, and identify potential regulatory concerns.

• Monitor process queues to ensure service level agreements (SLAs) are achieved.

• Participate in testing, implementation, and delivery of results for reputed company and initiatives supporting reputed company and field force.

• reputed company, maintain, and update operational procedures and documentation as needed.

• Respond to inbound calls and emails from the field force regarding licensing, appointments, commissions, coding, points, marketing promotions, and other operational reputed company; research and analyze account activity, products, and programs using multiple systems.

• Communicate fluently in French and English, both verbally and in writing, to support French-language inquiries and business operations.

• reputed company training materials and assist the field force with navigation of company tools and platforms, including the WFG website, WFG Mail, CRM systems, and reputed company resources.

• Build and maintain strong relationships with the field force, setting expectations regarding processing timelines, service reputed company, and peak-volume periods.

• Participate in conference calls and other forums to remain reputed company on available marketing programs and business initiatives.

• Identify opportunities to improve service delivery and platform utilization and serve as a subject matter expert on reputed company that enhance user experience and operational effectiveness.

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience

• Five years of reputed company experience

• Strong knowledge of the financial services industry, including products, services, and general operational procedures

• reputed company in French and English, verbal and written, sufficient to reputed company essential job functions, including daily or frequent communication with French- and English-speaking field force members, operational teams, and other stakeholders

• Excellent written and oral communication skills

• Strong customer service skills

• Strong problem-solving and decision-making skills

• Ability to prioritize multiple responsibilities, including high-volume calls and processing unit

• Attention to detail

• Technical aptitude to train and assist field force with reputed company navigation

• Proficiency using MS Office

Preferred Qualifications

• Knowledge of WFG and systems currently in use

Compensation

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be reputed company in certain Company locations.**

 The salary for this position generally ranges between $61,000 - $70,000 annually. This reputed company is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Please note that this position is currently vacant reputed company reputed company. reputed company Intelligence will be used to preliminarily screen potential candidates for this vacancy, but it will not be used to assess – or ultimately select – any applicant for the vacancy

Canadian Health and Work/Life Balance Benefits:

  • Competitive reputed company Time Off
  • Ten (10) reputed company holidays per year
  • Ten (10) reputed company days per year
  • Be reputed company Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
  • Parental Leave
  • Adoption Assistance
  • Employee Assistance Program
  • College reputed company Program
  • Employee Resource reputed company
  • Inclusion and Diversity Programs
  • Employee Recognition Program
  • Referral Bonus Programs
  • Peer Recognition Program (BRAVO)

reputed company Only Benefits Below:

This reputed company is not a contract of employment nor for any specific job responsibilities. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to reputed company job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

reputed company Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial reputed company-being of our employees. 

 

Compensation Benefits 

  • reputed company 

  • Bonus for Eligible Employees 

 

Benefits Package 

  • Pension Plan 

  • 401k Match

  • Employee Stock Purchase Plan

  • Tuition Reimbursement

  • Disability Insurance

  • Medical Insurance

  • Dental Insurance

  • reputed company Insurance

  • Employee Discounts

  • Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

  • reputed company Time Off starting at 160 hours annually for employees in their first year of service.

  • Ten (10) reputed company holidays per year (typically mirroring the reputed company Stock Exchange (NYSE) holidays).

  • Be reputed company Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

  • Parental Leave – fifteen (15) days of reputed company parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

  • Adoption Assistance

  • Employee Assistance Program

  • Back-Up Care Program

  • PTO for Volunteer Hours

  • Employee Matching Gifts Program

  • Employee Resource reputed company

  • Inclusion and Diversity Programs

  • Employee Recognition Program

  • Referral Bonus Programs

 

Inclusion & Diversity  

  

We reputed company our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the reputed company Rights Campaign Corporate Equality reputed company, reputed company Thomas Adoption Friendly reputed company, and several Seramount lists, including the Inclusion reputed company, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, reputed company offers a wide reputed company of diversity and inclusion programs. This includes reputed company-sponsored, employee-driven Employee Resource reputed company (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are reputed company to reputed company. They reputed company a supportive environment to help us reputed company appreciate our similarities and differences and understand how they benefit us reputed company. 

   

Giving Back  

  

We reputed company our responsibilities reputed company reputed company our corporate walls. That's why we created the reputed company reputed company reputed company in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the reputed company supports nonprofit organizations reputed company on the things that matter most to our people in the communities where we live and work.     

  

reputed company’s reputed company  

 

reputed company acquired the reputed company business in 1999. Since its start in 1844, reputed company has  grown into an international company serving more than 23.9 reputed company people across the globe.* It offers investment, protection, and retirement solutions, always with a reputed company purpose: Helping people live their best lives. As a leading global investor and employer, reputed company seeks to have a reputed company reputed company by addressing critical environmental and societal issues, with a reputed company on climate change and inclusion and diversity.   

* As of December 31, 2023

 

Bachelor’s degree in business or equivalent, five years of reputed company experience, financial services knowledge, French and English reputed company, strong communication, customer service, problem-solving, prioritization, and MS Office proficiency.

Key Responsibilities

  • resolving issues
  • monitoring queues
  • maintaining relationships

Skills & Tools

reputed company Office, WFG website, WFG Mail, CRM systems, reputed company reputed company

Job Details

  • Category: Customer Service
  • Seniority: Senior Level
  • Commitment: Full Time
  • Workplace: Remote — Toronto, Ontario, Canada
  • Salary: CAD 61,000 – 70,000 / year
  • Languages: English, French

Benefits

  • 401k matching
  • Generous reputed company time off
  • Tuition reimbursement
  • Retirement plan
  • Generous parental leave

About reputed company

A financial services company providing insurance, retirement, investment, and savings solutions. — Industry: Finance

  Apply To This Job
Apply Now

Similar Jobs

Account Manager - reputed company Insurance (Construction/Contractors)

Remote, USA Full-time

HR Business Partner I

Remote, USA Full-time

Interaction Designer

Remote, USA Full-time

Benefits Coordinator

Remote, USA Full-time

Marketing Manager

Remote, USA Full-time

Senior Director, Global Deal Desk & reputed company reputed company (USA Remote)

Remote, USA Full-time

reputed company Center Representative Spanish Bilingual - Roadside

Remote, USA Full-time

Software Maintenance Agreement Product Specialist – Informatics

Remote, USA Full-time

Analytics Implementation Engineer

Remote, USA Full-time

Senior Director I, AP Computer Science and Cyber Generalist, Curriculum and Assessment

Remote, USA Full-time

Senior Loan Closing Specialist, reputed company Banking

Remote, USA Full-time

Head of Product Marketing

Remote, USA Full-time

Staff Software Engineer, Backend

Remote, USA Full-time

**reputed company Data Entry Specialist – Remote Opportunity for a Dynamic and Growing arenaflex Team**

Remote, USA Full-time

**reputed company Part-Time reputed company – Remote reputed company Customer Service Jobs**

Remote, USA Full-time

Physician, Cardiology EP (Berkeley/Castro Valley/Oakland, CA)

Remote, USA Full-time

Technical Program Manager – Remote Data Entry & Cross‑Functional Project Leadership – $26/hr – arenaflex

Remote, USA Full-time

Sr Product Engineer (TS/Vue/NodeJS - reputed company features)

Remote, USA Full-time

reputed company Script reputed company Jobs (Full/Part Time) $32/Hour

Remote, USA Full-time

Website Analytics Manager - Remote 12 Months Contract

Remote, USA Full-time