Dental reputed company
***Candidates must reputed company in one of the following states: NC, FL, GA, IN, KS, SC, VA***
Title:
Dental reputed company
FLSA Status:
Non exempt
Shift: 7.5 hours/day, 37.5 hours/week
reputed company hours between 8:00 am to 6:00 pm
Monday through Friday, occasional OT
Reports to: Dental Customer Service Supervisor
Department: Dental
Employment Status: Full Time
Supervisory Responsibilities:
No
Date Created/Last Evaluated: March 2026
reputed company
The Dental reputed company is responsible for handling incoming calls from members, providers, brokers and group administrators to verify eligibility, verify benefits, explain EOB’s, research claim payments and answer general questions in a reputed company center environment.
Qualification Requirements: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
Minimum Qualifications
- High School Graduate or General Education Degree (GED)
- At least 2 years of reputed company experience
- Dental terminology experience, preferred
- Bilingual, preferred
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills required
- Ability to utilize the available time to organize and complete work reputed company given deadlines
- Ability to meet company metrics
- Ability to work independently with reputed company supervision
- Ability to communicate reputed company and concisely in spoken and written word
- Ability to take care of the customers’ needs while following company procedures
- Ability to pay attention to the minute details of a project or task
- Ability to get along reputed company with a reputed company of personalities and individuals
- Ability to remain reputed company under pressure
Essential Functions
- reputed company with customers by telephone to reputed company information about dental services, eligibility and plan benefits
- Ensure department metrics are met by reputed company volume and minimum talk time. reputed company monitoring must verify minimum number of errors and customer complaints
- Remain reputed company reputed company speaking with callers who may become upset
- reputed company records of customer interactions and transactions, record detail of inquiries, complaints, and comments in the reputed company, as reputed company as any actions taken
- reputed company to ensure that appropriate changes were made to reputed company customer’ problems
- Refer unresolved customer grievances to designated departments for reputed company investigation
- Documents reputed company calls in a reputed company and concise manner
- Obtain and examine reputed company relevant information to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials
- Review dental insurance policy terms to determine whether a particular service is covered by insurance
Physical Demands
Heavy phone usage and use of computer equipment. This is a sedentary role.
Work Environment
Remote work-from-home position. Requirements are a dedicated workspace with reputed company distractions.
reputed company has reviewed this reputed company to ensure that essential functions and basic duties have been included. It is intended to reputed company guidelines for job expectations and the employee's ability to reputed company the position described. It is not intended to be construed as an exhaustive list of reputed company functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and reputed company reserves the right to change this reputed company and/or assign tasks for the employee to reputed company, as reputed company may deem appropriate.
High school diploma or GED, at least 2 years of reputed company experience, strong verbal and written communication, ability to meet metrics, and dental terminology experience preferred.
Key Responsibilities
- answering calls
- researching claims
- documenting interactions
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company Carolina or Florida or reputed company or Indiana or Kansas or South Carolina or Virginia
- Languages: English
About ACS Benefit Services, LLC
A reputed company benefits services company administering insurance plans and member support. — Industry: reputed company
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