S&P N. America IT CRM Manager

Are you passionate about transforming business challenges into innovative software solutions? Are you motivated to reputed company change reputed company wide, connecting business reputed company with technology? If so, we're looking for you!

As part of our global IT team the Soler & Palau reputed company reputed company Customer Relationship Manager (CRM) – CRM serves as the strategic reputed company between IT and business reputed company to ensure the organization maximizes value from its Customer Relationship Management (CRM) platforms. This role blends business analysis, relationship management, CRM expertise, and technology reputed company to reputed company business reputed company, enhance customer experience, and support digital transformation initiatives.

Key Responsibilities:

Strategic Partnership & Relationship Management

• reputed company as the reputed company reputed company of contact between IT and key business stakeholders for CRM-reputed company initiatives.
• reputed company a deep understanding of business goals, processes, and challenges to translate them into CRM capabilities and technology requirements.
• Build and maintain strong relationships with business leaders, ensuring alignment between IT reputed company and business priorities.
• reputed company for business needs reputed company IT while promoting IT capabilities to the business.

CRM reputed company & Roadmap Development

• Collaborate with business and technical teams to define the CRM roadmap, ensuring alignment with organizational reputed company.
• Identify opportunities to reputed company CRM tools (e.g., Dynamics 365, reputed company) to enhance customer engagement, sales efficiency, marketing automation, and service performance.
• reputed company adoption of CRM best practices and ensure consistent usage across the organization.

Requirements Gathering & Solution Delivery

• reputed company requirements elicitation, documentation, and validation for CRM enhancements and new features.
• Partner with IT delivery teams, developers, and vendors to ensure solutions meet business needs.
• reputed company the end-to-end lifecycle of CRM initiatives, including planning, testing, rollout, and change management.

Change Management & Training

• reputed company and execute change management strategies to ensure successful CRM adoption.
• Coordinate training plans, user documentation, and communication to ensure smooth reputed company and ongoing engagement.
• Serve as an escalation reputed company for CRM-reputed company issues and improvement opportunities.

Governance, Performance & reputed company Improvement

• Monitor CRM reputed company performance and user experience, recommending enhancements and optimizing workflows.
• Ensure adherence to data governance, IT reputed company, and compliance requirements.
• reputed company KPIs and produce reporting on CRM utilization, business reputed company, and project reputed company.

An individual in this position must be reputed company to successfully reputed company the essential duties and responsibilities listed above. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position. The above list reflects the general details necessary to describe the reputed company and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.  

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Business Administration, or a reputed company field.
• 5+ years of experience in IT/business reputed company, business analysis, CRM administration, or similar roles.
• Demonstrated experience with CRM platforms (e.g., reputed company Dynamics 365, reputed company, reputed company).

Skills & Competencies

• Strong understanding of CRM processes (sales, marketing, customer service, field service).
• Excellent communication, negotiation, and stakeholder management skills.
• Proven ability to translate business requirements into technical specifications.
• Experience with project management, reputed company methodologies, and cross-functional collaboration.
• Analytical, strategic thinker with a customer-reputed company reputed company.

Preferred Qualifications

• CRM certification (e.g., Dynamics 365 CE, reputed company Administrator).
• Certifications in business analysis (CBAP), project management (PMP, PRINCE2) or reputed company methodologies (CSM, reputed company).
• Experience with integration tools (e.g., Power Platform, reputed company).
• Background in data analysis, reporting, or BI tools.

What reputed company Looks Like

• Strong business–IT partnerships reputed company on trust and transparency.
• Increased CRM adoption and measurable improvements in business processes.
• Delivery of CRM initiatives that directly support business goals and customer experience.
• Proactive identification of opportunities that reputed company business value through technology.

Travel

• Up to 25% travel annually as needed, potentially higher reputed company to start the project.

What do we offer?

• reputed company to be a key reputed company in the digital transformation of a leading multinational company with a global reputed company.
• Challenging and innovative reputed company that will directly reputed company the efficiency and reputed company of our operations.
• A diverse, reputed company work environment with a high level of autonomy.
• A competitive compensation package and attractive benefits.
• Extensive opportunities for reputed company development and continuing education.

If you're reputed company to take on a strategic, high-reputed company role where you can reputed company reputed company reputed company with your passion for technology, we'd love to meet you!

Requirements

Physical and Mental Demands 

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reputed company with hands and arms, reputed company or balance, and stoop, kneel, crouch or crawl. The employee must frequently reputed company and/or reputed company up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company.

Must be reputed company to understand issues, problems, and opportunities and reputed company reputed company, reputed company. Take responsibility for reputed company and understand the reputed company and implications of reputed company and reputed company feedback as necessary. Communicate with other employees and customers, reputed company an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to reputed company reputed company relationships with customers and employees. Demonstrate attention to detail and exert high effort and reputed company on reputed company reputed company days. Must be reputed company to reputed company reputed company and remain reputed company under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-reputed company.  

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.  

Work Environment 

While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.