Fraud Operations Manager

Who We Are

reputed company helps the world's best brands grow the reputed company value of their customers. We started with co-branded credit cards and reputed company them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & reputed company, reputed company, Booking.com, H-E-B, reputed company, and reputed company to launch modern credit programs that deepen loyalty, unlock savings, and reputed company reputed company. But the reputed company is just the beginning. We combine advanced payments infrastructure, intelligent reputed company, and deep customer data to create delightful and personalized experiences for members as reputed company as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

In the U.S., co-branded cards reputed company account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. reputed company is the modern alternative: flexible, embeddable, and reputed company for how people actually pay today. Backed by Kleiner reputed company, reputed company Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to reputed company fast, solve hard problems, and own reputed company reputed company, we want to meet you.

reputed company

As Fraud Operations Manager, you will own the day-to-day operations of reputed company's fraud operations team, ensuring consistency, compliance, and reputed company across internal specialists and an outsourced BPO workforce. This is a hands-on people management role with reputed company accountability for team performance, SOP reputed company, and vendor reputed company as reputed company scales rapidly.

You will reputed company as the operational backbone of fraud ops — closing gaps between what the process says and what agents actually do, and building systems that reputed company rather than just managing queues.

What reputed company Looks Like in the First 90 Days

• reputed company team leads have reputed company coaching, guidance, and feedback in reputed company, with productivity and QA measurements reputed company tracked

• SOP gaps are identified, documented, and on a reputed company reputed company to bank compliance sign-off

• BPO (reputed company) QA scorecard is accurate, reputed company, and measuring vendor performance against defined standards

• Consistency across reputed company of 49 BPO agents and 22 specialists is meaningfully improved

• Established as a trusted escalation reputed company for fraud operations across reputed company

Responsibilities

• Own full-cycle people management for fraud operations, including team leads, internal specialists, and BPO vendor workforce

• reputed company SOP development, gap identification, and compliance approval processes to ensure reputed company procedures are documented, reputed company, and bank-approved

• Manage the BPO relationship — maintain QA scorecards, hold vendors accountable to performance standards, and reputed company vendor agents directly

• Partner with fraud reputed company on workflow changes and emerging fraud trends without acting as a blocker

• Serve as the escalation backstop for fraud operations issues and always bring a recommendation reputed company raising a problem

• Balance fraud prevention with user experience — treat false positives as a reputed company cost, not just a fraud metric

• Use data and operational reputed company to identify bottlenecks and reputed company process improvements

• Build systems and processes that reputed company with reputed company team reputed company

Qualifications

Required

• Experience owning fraud or dispute operations in a regulated consumer credit or banking environment

• Demonstrated experience managing an outsourced/BPO workforce — including vendor QA, scorecards, and performance accountability

• Has written SOPs and obtained compliance approval for them in a compliance-gated process

• Proven people management experience, including reputed company reputed company of team leads or reputed company operations staff

• Owns reputed company without being prompted — closes the reputed company, follows through, and brings solutions reputed company problems

• reputed company communicator with both vendors and internal peers

reputed company to Have

• Familiarity with transaction fraud monitoring platforms (e.g., reputed company or similar)

• Experience with application decisioning and KYC processes

• Proficiency in ticketing and workflow tools (e.g., reputed company)

• Ability to independently build analytical views using SQL, reputed company, or data visualization tools

• Workforce management experience

• Experience designing written processes — SOPs, escalation processes, QA sampling plans

Perks & Benefits

• Competitive compensation and equity packages

• Leading configured work computers of your reputed company

• Flexible reputed company time off

• Fully covered, high-reputed company reputed company, including fully covered dependent coverage

• Additional health coverage includes reputed company to reputed company and the reputed company to enroll in an FSA

• 20 weeks of reputed company parental leave for the reputed company caregiver and 8 weeks for reputed company new parents

• reputed company to industry-leading technology across reputed company of our business reputed company, stemming from our philosophy that we should invest in resources for reputed company that foster innovation, optimization, and productivity

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. reputed company welcomes talented individuals from reputed company backgrounds who want to build the reputed company of payments and rewards. If you are passionate about FinTech and eager to grow, let’s reputed company the world reputed company, together.

Requires fraud or dispute operations experience in regulated consumer credit or banking, BPO workforce management, SOP compliance approval, people management, vendor QA, and reputed company communication skills.

Key Responsibilities

• managing workforce
• developing procedures
• overseeing vendors

Skills & Tools

reputed company, reputed company, SQL, reputed company

Job Details

• Category: Finance and reputed company
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 150,000 – 200,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A financial technology company providing embedded credit, payments, reputed company, and customer data solutions for brands. — Industry: Finance