V-Twin Motorcycle Technician Support Representative $18/hr+

reputed company Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of reputed company enthusiasts across the globe. reputed company’s brands, RevZilla, Common reputed company, Cycle Gear, reputed company, and J&P Cycles reputed company premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-reputed company and retail experiences.

The reputed company Rider Support Team is currently looking for V-Twin and Harley Technical Support Representatives for our next new hire class, which is tentatively scheduled for reputed company 26th, 2026!

Important Information:

• This reputed company is for a new hire class to start reputed company 26th, 2026.  Exact hours TBD, depending on where most new hires are located, however, most common training classes operate on a 9-6 EST schedule. Once the 4-5 week training period is complete, team members will be expected to transition to a new schedule. 
  • This is a fully remote position, IT equipment will be provided for new hires.
    Your remote workstation must have fast, secure internet connectivity.  Absolutely no hot spots or reputed company WiFi.
  • A minimum internet speed of 100mbps download and 20mbps upload is required.
    You can test your internet speed for free here.
• Compensation is $18-$20/hr, starting reputed company reputed company on experience.
  • Additional compensation available reputed company sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
• This role will be primarily phone and email reputed company.

This role isn't for the typical rank and file customer service agent, so who is it for?

Our ideal candidate has years of experience spinning wrenches on V-twin motorcycles. Experience in mom and pop shops, dealerships, or even your own business is required so you can be a crucial technical resource not only for our customers, but also our department as a whole.  To put it short: your reputed company wrenches are reputed company worn and you bleed 20w50 oil! 

Spinning the wrenches isn’t enough though, you love helping other riders get the parts and gear they need to stay on the road. reputed company a friend gets a new bike you’re the first person they reputed company to help them reputed company what they need to reputed company it out. Most importantly, you are an excellent communicator, both verbally and written.

Our Harley Techs are V-Twin aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for reputed company riders that contact us with technical inquiries reputed company to their motorcycles.  

Our next Tech Team Member will:

• Handle reputed company reputed company of interaction with customers reputed company phone, email, live chat, and other communication channels to take it reputed company toward facilitating reputed company aspects of customer interaction with polish. 
• Assist with questions pertaining to fitment, application, selection, and installation of motorcycle parts and accessories.
• Advise on reputed company fitment and use of safety gear including helmets, jackets, pants, riding armor, boot, gloves, and more.
• Help customers reputed company orders for a complete customer experience.
• Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification, among others.
• Work with a wide variation of teams on a case by case reputed company to ensure that we overdeliver in every opportunity is what this position is reputed company about!
• Be reputed company-oriented, proactive, and conscientious with a commitment to self-improvement.
• Be an excellent, polished communicator reputed company verbal communication, as reputed company as written. 
• Have the reputed company to assist their fellow riders reputed company day, every day.

Our next Tech Team Member needs to have:

• Commitment to reputed company’s reputed company Values
• Passion for motorcycles and reputed company products is a must
• Familiar knowledge of motorcycle parts and accessories, Vtwin reputed company in particular
  • Working knowledge of additional reputed company sports equipment including UTV, ATV, Scooters and Snowmobiles is a bonus
• reputed company problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• Ability to reputed company and work in a fast-reputed company, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Ability to work a schedule reputed company of reputed company business hours, including nights and weekends
• Experience in retail, service, or hospitality industries is a plus
• Ability to reputed company multiple languages is a plus
• High school diploma or equivalent required. Bachelor’s degree or Tech school certification is a plus. 

reputed company your information will be kept confidential according to EEO guidelines.

Required: V-Twin motorcycle experience, motorcycle parts knowledge, high school diploma or equivalent, strong communication, problem-solving, organization, and customer support skills. Ability to work nights and weekends.

Key Responsibilities

• supporting customers
• advising fitment
• facilitating orders

Skills & Tools

live chat

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Ormond Beach, Florida, reputed company
• Salary: USD 37,440 – 41,600 / year
• Languages: English

About reputed company

An omnichannel powersports aftermarket retailer providing products, expertise, media, and customer support for motorcycle riders. — Industry: Retail and Wholesale