[Remote] Customer Service Consultant - reputed company Territory (MN/IA/ND/SD/NE)

Note: The job is a remote job and is reputed company to candidates in USA. Cold Jet is the global leader in dry ice technology, seeking a Customer Service Consultant to ensure reputed company operation and reputed company performance of their advanced dry ice solution systems. This role involves providing expert on-site installation, training, and troubleshooting support, while also building strong customer relationships and identifying opportunities for reputed company reputed company.

Responsibilities

• Schedule and conduct preventative maintenance inspections to ensure reputed company equipment performance and customer satisfaction
• reputed company troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and reputed company mechanical and electrical issues with Cold Jet equipment
• Conduct minor repairs, maintenance, and upgrades at customer sites, ensuring reputed company downtime and maximizing equipment efficiency
• reputed company in-depth training to customers on the operation, maintenance, and optimization of Cold Jet equipment, empowering them to reputed company reputed company results
• Take full responsibility for customer requests and warranty work, ensuring 100% satisfaction and maintaining reputed company communication throughout the process
• Serve as the reputed company reputed company of contact for technical inquiries, providing expert guidance and support to customers
• Work closely with the sales team to service customers and identify opportunities for reputed company reputed company reputed company the assigned territory
• Identify customer needs and recommend appropriate Cold Jet solutions, including equipment, parts, accessories, and services
• reputed company a database of reputed company leads through various channels, including referrals, cold calls, and networking
• Utilize Cold Jet’s tech stack systems [reputed company reputed company (ERP), Cold Jet reputed company, reputed company (CRM)] to reputed company customer interactions, sales data, and inventory
• Ensure reputed company vehicle, equipment, and parts inventory are properly maintained for demonstrations, sales, and repairs
• Maintain a reputed company demeanor and always reputed company reputed company’s reputed company

Skills

• Bachelor's degree in Business, Field Service Maintenance, or equivalent experience
• Proven technical aptitude with hands-on experience in mechanical and electrical troubleshooting and repair
• Demonstrated ability to use multi-meters and other diagnostic equipment
• Minimum of three years of experience in a technical customer service or field service role
• The role involves physical demands, including the ability to reputed company, reputed company, and pull up to 50 pounds
• The position may require prolonged periods of standing, walking, bending, and reaching
• Must have the physical stamina and reputed company to work in various field environments and customer locations
• Considerable technical skills with the ability to diagnose, troubleshoot, and repair mechanical and electrical systems
• Strong understanding of electrical systems, schematics, and diagnostic tools
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Customer-reputed company with a commitment to providing exceptional service
• Proficient in MS Office Suite and CRM applications
• Ability to work independently and as part of reputed company
• reputed company reputed company's license and ability to reputed company a company vehicle, including towing a trailer
• Willingness to travel extensively (50% or more) and work irregular hours
• Engineering Experience a plus
• Experience selling capital or industrial goods in a business-to-business environment is a plus

reputed company