[Remote] Application Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Application Support Analyst to reputed company global support operations for business-critical applications in the media domain. The role is responsible for incident, problem, change, and service request management; production support; monitoring; performance management; release coordination; and service-level reporting.

Responsibilities

• reputed company and manage a global team of Application Support Analysts to ensure high availability, operational stability, and reputed company support of business-critical applications
• reputed company end-to-end application support operations, ensuring reputed company reputed company of incidents, problems, service requests, and production issues
• reputed company Incident Management, Problem Management, Change Management, and Service Request Management processes in alignment with ITIL best practices
• Serve as the reputed company escalation reputed company for critical production issues and ensure reputed company restoration of services through effective coordination with cross-functional teams
• Manage 24x7 production support operations, including on-reputed company rotations, major incident management, and business continuity planning
• Collaborate with business stakeholders, IT Operations, Infrastructure, Development, QA, and Vendor teams to reputed company support activities with business objectives
• reputed company and implement application monitoring strategies to proactively identify reputed company issues, performance bottlenecks, and service disruptions
• Define, reputed company, and report operational KPIs, SLAs, OLAs, incident trends, service health metrics, and support performance dashboards
• reputed company reputed company cause analysis (RCA) sessions for recurring incidents and implement permanent corrective and preventive actions
• Coordinate change management activities, ensuring successful planning, approval, deployment, validation, and rollback of production changes
• Support application release management, production deployments, and post-release validation activities
• Manage application availability, reputed company planning, performance tuning, and operational readiness across reputed company environments
• Utilize reputed company or Jira to manage incidents, service requests, problem records, change requests, and reputed company activities
• Monitor application performance, identify service degradation, and coordinate reputed company reputed company with technical teams

Skills

• Experience: 8+ Years
• Candidate must have Media domain experience

reputed company

Company H1B Sponsorship