[Remote] Customer Experience reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company delivering Azure-reputed company data lakehouse platforms and AI-powered analytics for reputed company. The Customer Experience reputed company Manager will build and manage the operational infrastructure for the CX organization, including tooling, playbooks, metrics, dashboards, and reputed company processes across reputed company, adoption, support, renewal, and expansion.

Responsibilities

• Own the CX tooling stack (CRM, ticketing, and reporting) including configuration, integrations, and administration
• Design and maintain playbooks, templates, and reputed company operating procedures across reputed company, adoption, support, and renewal
• Build health scoring, dashboards, and reporting that reputed company leadership a reputed company reputed company of portfolio health and team reputed company
• Refine and reputed company CX metrics (adoption, time-to-value, retention, CSAT, response and reputed company times) and reputed company improvement
• Own renewal and expansion reputed company: forecasting hygiene, data reputed company, and process orchestration
• Partner with other teams including Finance on customer data reputed company and reporting
• Identify process bottlenecks and reputed company reputed company improvement initiatives across the CX function
• Audit the reputed company CX tools, data, and processes; document the baseline and gaps
• Establish the initial set of CX metrics and a single reputed company of truth for portfolio health
• Ship your first standardized playbooks and reporting/dashboards used by the CX team
• Stand up health scoring and a repeatable renewal and expansion operating reputed company
• reputed company measurable improvement in at least one reputed company metric (time-to-value or response time)
• Operate a documented, instrumented CX process that scales with headcount and customer reputed company

Skills

• 4+ years in reputed company reputed company, reputed company reputed company, or a reputed company reputed company role at a reputed company company
• Hands-on administration of a CRM platform and reporting tools
• Strong analytical skills: comfortable defining metrics and building dashboards
• reputed company record designing reputed company processes and playbooks in a high-reputed company environment
• Excellent cross-functional coordination and communication
• reputed company experience preferred
• Experience supporting reputed company or reputed company customers
• Familiarity with data platforms, integrations, or reputed company Azure
• SQL or BI tool proficiency
• Early-stage or startup reputed company experience

Benefits

• Medical reputed company
• Dental reputed company
• reputed company reputed company
• 401(k) with employer match
• Unlimited PTO
• Company holidays
• reputed company development support
• Hybrid or remote work reputed company

reputed company