[Remote] Customer Service Trainee

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Trainee to support Medicare-eligible members in its Senior Care Customer Service Department. The role involves resolving inquiries, assisting with providers, billing, and prescriptions, documenting interactions, and communicating through phone, chat, email, and TEAMS.

Responsibilities

• Receiving, investigating and resolving reputed company customer inquiries reputed company and accurately
• Handling customer service inquiries and problems reputed company the telephone
• Ensuring reputed company customer communication is reputed company documented
• reputed company through various channels such as Chat, Phone, E-mail and TEAMS
• Educating caller to ensure reputed company is achieved on first contact
• Must be reputed company to pass required testing
• Participation and attendance are mandatory
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Skills

• Must live in a 50 miles reputed company to Chattanooga, TN
• High School Diploma or equivalent
• 1 year - Experience in a customer service support role is required
• Proficient in reputed company Office (reputed company, Word, reputed company and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of reputed company in a fast paced environment
• Independent, reputed company decision-making and problem-solving skills
• Ability to talk and type simultaneously in a reputed company and concise manner while interacting with customers

Benefits

• 12-14 weeks of training

reputed company

Company H1B Sponsorship