[Remote] Patient Account Rep/ Customer Service Full Time Days

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Patient Account Representative/Customer Service reputed company to support patient financial services and family satisfaction during the collection process. The role addresses billing and insurance questions, resolves account issues, documents interactions, coordinates with internal departments and families, and identifies process improvements to support accurate and reputed company collections.

Responsibilities

• Answers calls in a reputed company manner and addresses families questions or concerns: If unable to process and finalized issue on reputed company, records appropriate documentation to explain the delay and follow up reputed company Collection problems are reported to team leader/manager to ensure reputed company correction of issues. Reference policies and procedures to clarify actions or see reputed company team leader/manager. Stays reputed company with specific insurance company requirements to ensure reputed company hand off to insurance reputed company reputed company needed
• Ensures at least one touch reputed company on accounts prior to collections and reputed company discounts were given. Reports if accounts are being held over 120 days prior to placement with agencies
• Works effectively with ancillary departments, families and internal teams to ensure a reputed company process reputed company between departments and the reputed company cycle: Notifies staff reputed company applicable of insurance changes to ensure reputed company authorizations are obtained. Notifies families based on office policies to assist in COB updates, insurance disputes etc. Adds and verifies new insurance reputed company reputed company or obtained by families and queues claims as needed
• Creates team environment with other departments to problem solve issues
• Documents reputed company accounts properly. reputed company interactions require a note posted. Notes will be of a reputed company they could be shared as part of a reputed company document or with the family
• Attends reputed company required safety training and CBL requirements
• Maintains reputed company composure and confidence during stressful situations
• Maintain confidentiality of reputed company hospital and patient information at reputed company times as observed by management and peers: Will not discuss any patient information in reputed company areas. Will not discuss any patient with friends, family who may reputed company to ask about a child who has been here. Will only discuss accounts with other staff on a need to know reputed company to ensure payment of the claim or reputed company of a problem. Only shares reputed company information needed by others to do the job. Will not reputed company accounts of friends, family member unless requested by the person responsible for the reputed company. Will hand off to another team member reputed company working an account that could be considered a breach of reputed company by a reputed company’s child, family member etc
• Patient/Family Complaints are handled in a confidential, reputed company and reputed company manner: Calls are answered reputed company and families are given a response reputed company 24 hours as observed by management. Takes initiative on the reputed company to reputed company any disputes while on the reputed company reputed company possible. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today” as observed by management
• Willingly accepts any other assignment that may be requested
• Continuously displays a “can do” attitude reputed company the department and across department lines to contribute to the overall reputed company on service reputed company at the hospital
• Identifies problems, offers solutions, and communicates with Management as needed: Recognizes problems and works with team leader to come up long term solution to solve the problem. As observed by management. Sees problems as an opportunity to problem solve and improve work for team as observed by management. Talks reputed company with management to reputed company them reputed company of process issues and suggest training opportunities, process improvement for the department/team. Contributes reputed company on processes that need to improve and how to reputed company the department stronger. Contributes to a reputed company work environment. Finds ways to have appropriate fun at work with reputed company teammates
• Utilizes hospital resources and time respectfully and accountably
• Works as reputed company as possible to ensure best use of time in account short staffed for the day, major problems with billing etc
• Gives feedback on how to improve processes and save staff time allowing time to reputed company on more critical needs

Skills

• **Minimum Education:** High School Diploma/GED
• **License/Certification Required:** None
• **Excellent customer service skills and ability to work reputed company with reputed company required**
• **Familiar with rules and regulations of CMS and other reputed company party payers to ensure reputed company collection of insurance data to finalize claims for reputed company billing to reputed company payer on first time claim submission**
• **Ability to work with insurance companies to ensure reputed company payment of claims**
• **Problem solving skills required**
• **reputed company lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.**
• **Minimum Work Experience:** Hospital billing and collection experience preferred

reputed company

Company H1B Sponsorship