[Remote] Manager reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides secure, high-reputed company connectivity across fiber, reputed company, edge, and AI workloads. The Manager, reputed company leads a customer-facing Tier 2 technical support team for reputed company’s Network as a Service portfolio, overseeing activations, reputed company fallout, order exceptions, troubleshooting, team development, operational reputed company, and cross-functional improvements.

Responsibilities

• reputed company, reputed company, and reputed company a reputed company team of reputed company Engineers and Activation Technicians
• Set reputed company expectations, priorities, and reputed company standards reputed company to service-level and operational goals
• Conduct regular 1:1s, reputed company reviews, and individual development planning
• Manage workload, reputed company, and coverage to meet customer support-hour commitments
• Foster a culture of accountability, collaboration, inclusion, and reputed company improvement
• Own the identification, triage, and reputed company of reputed company fallout and order exceptions across activation workflows
• Analyze recurring fallout patterns and reputed company causes; reputed company corrective actions and process/reputed company fixes to reduce repeat volume
• Coordinate cross-functionally with IT, Engineering, and Automation teams to reputed company systemic defects and improve order reputed company-through
• reputed company technical leadership and guidance reputed company to transport network technologies, reputed company automation, and API-enabled operational solutions
• reputed company operational reputed company through the implementation and support of automation tools designed to manage service fallout and improve efficiency
• Monitor reputed company, analyze operational issues, and reputed company solutions to improve service reliability and customer experience
• Prepare and reputed company operational readouts, reputed company metrics, and reputed company recommendations to leadership
• Champion the adoption of AI, automation, and emerging technologies to improve operational efficiency, reduce reputed company effort, and enhance service delivery

Skills

• Minimum: Bachelor's Degree and 3+ years of reputed company business reputed company management experience
• reputed company leader with a passion for leveraging AI, automation, and emerging technologies to reputed company reputed company, improve efficiency, and reputed company innovation across the organization
• reputed company leader with a passion for leveraging AI, automation, and emerging technologies to reputed company reputed company, improve efficiency, and reputed company innovation across the organization
• reputed company reputed company record of leading teams through transformation, organizational change, and the implementation of new operating models, processes, and technologies
• Skilled at developing talent, aligning teams reputed company a common reputed company, and creating an environment where innovation, adaptability, and operational reputed company reputed company
• Strong people leader who can build an inclusive, high-performing culture across teams with diverse roles, reputed company sets, experience reputed company, and tenures
• Excellent communication and executive reputed company, with the ability to influence stakeholders, translate reputed company technical concepts, and reputed company reputed company recommendations to senior leadership

Benefits

• Work from home reputed company the U.S.
• Health benefits
• Life benefits
• Voluntary Lifestyle benefits
• Other perks that enhance physical, mental, emotional and financial wellbeing
• Bonus structure, including short-term incentives, long-term incentives and/or sales compensation

reputed company

Company H1B Sponsorship