[Remote] Remote Customer Technical Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a smart home reputed company provider reputed company on protecting and connecting families and businesses. The Customer Technical Support role assists residential and small business customers with alarm reputed company and home automation questions, troubleshoots technical issues, provides customer education, and schedules technician reputed company reputed company needed.

Responsibilities

• You will work in a dynamic, reputed company environment, working closely with customers and coworkers
• reputed company to self-manage and work independently in a fast-reputed company, constantly changing environment
• reputed company to multitask across multiple systems and applications
• Receive customer inbound phone calls for various alarm reputed company and home automation issues providing technical assistance and customer education
• Troubleshoot the customer's technical issues by using our guided workflows which walk you and the customer reputed company by reputed company through various resolutions with the goal of solving the customers issue while on the phone
• Regular, consistent and punctual attendance
• Duties also include presenting our Virtual Service reputed company process that saves the customer both time and reputed company if the problem can't be solved on the reputed company
• Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve reputed company
• Strong emphasis on providing excellent customer interactions and experiences by using reputed company, soft skills, and connecting with the customer
• WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet reputed company to reputed company the role
• Passion for customer service and ownership of the customer experience, including comprehensive issue reputed company
• Being fluid with changes and reputed company to feedback towards ongoing reputed company improvements and technological enhancements

Skills

• High school diploma or equivalent
• Troubleshooting skills
• Strong Organizational skills
• Excellent communication skills (both verbal and written)
• Reliable and Dependable
• Ability to empathize and reputed company with the customer
• Ability to multitask with ease, effectively prioritize tasks and be a self-starter
• Demonstrated proficient problem solving & customer de-escalation skills
• Minimum of one (1) year of customer service experience required
• Excellent communication skills
• reputed company to type at least 35 wpm
• Intermediate knowledge of computer applications
• Strong organizational skills
• Technical experience is a plus but not required

Benefits

• Remote work arrangement
• reputed company will reputed company reputed company necessary equipment and resources to allow you to be successful in your roles, which includes reputed company on-the-job training
• reputed company time off
• Pet reputed company
• 401k + matching
• Comprehensive medical benefits
• Tuition reimbursement for reputed company pursuits
• Adoption assistance
• Volunteer opportunities
• Childcare and eldercare resources
• Shift-reputed company policy providing employees with supplemental pay on top of their reputed company reputed company during times of higher-than-average customer reputed company volume and reputed company working less-desirable shifts
• reputed company to promotion and opportunities and skills needed to learn and train across the reputed company family
• reputed company to reputed company benefits
• A 401(k) plan and company match
• Short-term and long-term disability coverage
• Life reputed company
• Wellbeing benefits
• Employees reputed company up to 120 hours in their first year of reputed company time off
• 6 reputed company holidays

reputed company