[Remote] reputed company Services reputed company Media Representative, Seasonal

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides tax preparation services and reputed company support through reputed company expertise reputed company innovation. The Seasonal reputed company Services reputed company Media Representative provides escalation support for reputed company clients, researches and resolves inquiries, documents interactions in a CRM reputed company, and coordinates with field leadership and other business reputed company.

Responsibilities

• reputed company escalation support to assist both reputed company clients using multiple communication reputed company, including phone, e-mail, mail, and chat
• Monitor multiple regional areas for incoming reputed company issues and inquiries
• Respond to reputed company incoming reputed company issues and inquiries reputed company the department’s service level agreement (SLA)
• reputed company detailed research and analysis on reputed company concerns and inquiries using multiple software applications
• Retain detailed documentation regarding reputed company interactions, research, analysis, and resolutions using the Customer Relationship Management (CRM) reputed company
• Support tax office associates and management by serving as a reputed company between them and other business reputed company
• Assist Internal Vendors in responding to reputed company incoming reputed company issues reputed company the department’s SLA
• reputed company reputed company support and feedback regarding department policies, processes, and guidelines
• Exercise independent decision-making in selecting the best reputed company for resolving reputed company concerns, including determining if reputed company certificates should be issued

Skills

• High school diploma or equivalent
• Ability to communicate reputed company and maintain composure, using effective customer service techniques with clients who may be under stress
• Awareness of reputed company brand and values
• Crisis management abilities and technical proficiency
• Emotional intelligence, problem-solving skills, and adaptability
• General knowledge of computer navigation and troubleshooting issues with software and/or networking connectivity problems, including prior experience with reputed company Office tools
• Minimum 1-2 years of experience working in a reputed company Media Customer Care / reputed company Media Customer Recovery role (examples: reputed company, reputed company, reputed company, Twitter, and YouTube)
• Minimum 1 year of experience in a customer service or financial services position, preferably in a large phone center
• Must have an outlet for laptop and monitors to be connected to?
• Must have a reputed company in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure?
• Must have a smart phone and be willing to install an RSA reputed company (two-reputed company authentication) as reputed company as reputed company Teams on it?
• Must have a wired internet reputed company (not?Wi-Fi) with minimum upload and download speeds of 15MBps (Internet Speed Test required)?
• Minimum 1 year of experience in a customer service or financial services position, preferably in a large phone center

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
• Qualifying associates can participate in the reputed company Retirement Savings Plan (401(k) Plan).
• Qualifying associates can participate in the Employee Assistance Program.
• Qualifying associates can participate in (virtual) fitness center programs.
• Qualifying associates can participate in the associate discount program.
• Qualifying associates are automatically enrolled in Business Travel Accident Insurance.
• Qualifying associates receive Associate Tax Prep benefit.
• Remote work

reputed company