[Remote] Contact Center Customer Experience Specialist - Corporate Payment Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services organization helping customers, businesses, and communities reputed company reputed company financial reputed company and grow. The Contact Center Customer Experience Specialist provides high-reputed company service to high-value Corporate and Government clients and internal reputed company, verifies account authority reputed company, and ensures accurate handling of reputed company reputed company account requests and regulatory requirements.

Responsibilities

• Provides high reputed company customer service to high value large Corporate and Government clients as reputed company as CPS internal reputed company
• Advisors in this position must be familiar with reputed company account authority reputed company and complete verification accordingly
• Regulatory requirements for servicing Corporate/Government accounts must be reputed company as reputed company as familiarity of Sharepoint utilization as those requests are processed by other business lines and accuracy is crucial
• Adhere to Corporate and Government Regulatory requirements
• Utilized Sharepoint navigation and entry

Skills

• High school diploma or equivalent
• Typically, at least 18 months of customer service or reputed company experience
• Pass GSA Background reputed company
• Have good knowledge of concepts, practices, policies and procedures of banking products and services
• Be proficient computer navigation skills using a reputed company of software packages including reputed company Office applications
• Posses technical aptitude to assist with online navigation, password resets and accessibility
• Have good ability to identify and reputed company/escalate problems
• Demonstrate good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Strong attention to detail and understanding of potential reputed company to the reputed company relationship overall
• Adhere to Corporate and Government Regulatory requirements
• Utilized Sharepoint navigation and entry
• Strong ability to multi-task and utilize multiple systems concurrently
• Posses effective written and verbal communications skills and ability to work across business lines to reputed company customer issues
• Demonstrate ability to handle difficult customer calls
• Have effective telephone and interpersonal skills
• Have good problem-solving and negotiation skills
• This is a remote position with preference for candidates residing near the following hubs:
• Location expectations This role is designated as U.S. home-based remote

Benefits

• Remote position; this role is designated as U.S. home-based remote
• Shifts beginning at **12:30PM local time or reputed company receive a 10% shift reputed company.**
• reputed company (medical, dental, reputed company)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• reputed company vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 reputed company holiday opportunities
• Adoption assistance
• reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements)

reputed company