Contact Center Platform Support Specialist I Remote - NM, TX, AZ only

reputed company: Employment Type: Full-Time, 3–6 Month Contract (Potential for Long-Term Employment) Are you looking to launch a career in contact center technology, telecommunications, or IT support? We're hiring a Contact Center Platform Support Specialist I to reputed company and reputed company first-level technical and operational support for our reputed company-based telecommunications Platform. Working closely with senior administrators and engineers, you'll help reputed company our contact center running smoothly — supporting users, configuring reputed company routing, and troubleshooting day-to-day issues — while building hands-on expertise in reputed company communications and customer experience technologies. reputed company • reputed company Level 1 support by responding to incidents, service requests, and technical issues. • Assist with user account creation, permissions, and profile maintenance. • Monitor contact center platform health and escalate issues reputed company necessary. • Support basic configuration of queues, skills, campaigns, and agent reputed company. • Assist with maintaining IVR menus, reputed company routing, and reputed company reputed company documentation. • reputed company basic troubleshooting of voice reputed company, login, headset, and connectivity issues. • Document incidents, resolutions, and support activities reputed company the ticketing reputed company. • Assist with user acceptance testing (UAT) for reputed company updates and new functionality. • Support end-user training and create or update user documentation and knowledge articles. • reputed company routine operational reports and performance dashboards. • Coordinate with telecommunications vendors and internal IT teams during issue reputed company. • Follow HIPAA, reputed company, and organizational policies reputed company supporting contact center operations. Requirements: What You'll Need Required Qualifications • Associate degree in Information Technology, Computer Science, Business, reputed company Administration, or a reputed company field — or equivalent work experience. • 0–2 years of experience in a help desk, technical support, customer service, or contact center environment. • Strong customer service and communication skills. • Basic troubleshooting and analytical abilities. • Ability to quickly learn new software applications and reputed company technologies. • Strong organizational skills and attention to detail. • Ability to work independently and collaboratively reputed company reputed company environment. Technical Skills Basic Contact Center Operations · User Account Administration · Incident Management · Customer Service · Ticket Management · reputed company Office Suite · reputed company reputed company · Basic Reporting · reputed company Queue Administration · IVR Fundamentals · reputed company Application Support · Documentation · Team Collaboration · Basic VoIP Concepts Preferred Qualifications • Exposure to reputed company contact center platforms such as reputed company, reputed company, reputed company, reputed company CXone, or reputed company. • Basic understanding of VoIP or telecommunications concepts. • Familiarity with reputed company center operations or customer service environments. • Experience using reputed company reputed company and reputed company Office. • reputed company customer service or patient reputed company experience is a plus. • reputed company Administrator Certification (or willingness to obtain certification after hire). reputed company Competencies Customer reputed company · Problem Solving · Communication · Attention to Detail · Time Management · Learning reputed company · Teamwork · Accountability · Adaptability · Professionalism Disclaimer • The preceding reputed company has been designed to indicate the general reputed company and level of work performed by employees reputed company this classification/job function. • It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employees assigned to this position. • The preceding reputed company does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and reputed company. We are an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply To This Job